Security Programs Manager Government Accounts

Security Program Manager, Government Technologies

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.

Johnson Controls Security Solutions (JCSS) Government Technologies supports complex Federal security programs across multiple sites and disciplines. In this role, you will lead service delivery for a multi-faceted Government Technologies program, partner with customer stakeholders, and help ensure strong contract performance, disciplined execution, and customer satisfaction across physical and technical security work.

You will serve as a key point of contact for internal leadership and government counterparts while overseeing schedules, reporting, compliance, financial results, and team coordination. Success in this role means keeping work aligned to contract requirements, supporting service growth, and driving reliable execution from planning through acceptance.

• Lead service delivery activities across the Mastermind and Government platforms, with focus on SLA performance, L&M growth, and converting larger service tickets into installation opportunities.
• Serve as the authorized interface with the Contracting Officer, Contracting Officer's Representative, government management personnel, and customer agency representatives.
• Establish and maintain procedures and controls that keep work aligned with agreed standards, contractual requirements, and delivery time limits.
• Assign contractor schedules, review work discrepancies, and direct corrective action to keep the program on track.
• Supervise multi-disciplined technical and administrative personnel, including subcontractors, and support resolution of engineering, administrative, and field issues.
• Monitor program budgets, financial performance, and profitability, and prepare reports and analysis focused on meeting financial targets.
• Maintain client contacts to ensure conformity with all contractual obligations and support strong customer satisfaction.
• Develop, maintain, and implement Orders and required management plans.
• Support program growth by identifying opportunities for additional work and, with senior leadership, pursuing new business.
• Provide leadership, coaching, and mentoring that strengthen project management practices and team performance.

• Own the outcome by taking accountability for contract performance, program controls, financial results, safety, integrity, and compliance with government requirements.
• Stay close to the work by working directly with CO and COR counterparts, customer teams, and field personnel to remove obstacles and keep delivery moving.
• Improve every day by using metrics, reports, and issue reviews to identify risks early, solve problems quickly, and strengthen quality practices.
• Win as one team by building trust across technical, administrative, and subcontractor teams and by valuing different perspectives when decisions are made.
• Lead through clear communication, practical planning, and consistent follow-through so leadership receives timely updates on deliverables, milestones, and potential issues.
• Use sound judgment and risk management to prioritize multiple subject areas and make decisions that support customer satisfaction and program profitability.
• Coach and mentor team members so they can perform with confidence in a continuous improvement environment.
• Coordinate with customer operations teams and internal partners to support installation, programming, service, maintenance, and testing activities when needed.

• Ten years of general experience in the physical and technical security fields.
• Ten years of service delivery using the Mastermind and IMS platform for service delivery.
• At least five years of specialized experience directly supervising and managing nationwide service contracts and large, complex integrated projects within the physical or technical security field for the…