Human Services Programs Supervisor

The City of Alexandria is bordered by Washington D.C. and the Potomac River, Arlington and Fairfax counties, and Maryland. Thesmall city has a cosmopolitan feel with 150,000 people living within its 15.75 square miles. At the Department of Community and Human Services, we provide essential safety net services to help city residents enjoy a sense of well-being, safety and self-sufficiency. Our behavioral health programs provide compassionate services that support self-determination and recovery.

The beauty of our diverse and resilient people and our commitment to race and social equity, coupled with a historic district dating to 1749, charming waterfront, vibrant arts community and unique places for foodies and shopping, make the City of Alexandria a uniquely wonderful place to live, work and play. We invite all qualified candidates to learn more and apply for our
Human Services Benefits Programs Supervisor
position.

This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance.

A Human Services Benefits Programs Supervisor is a member of the Center for Economic Supervisory Team and the Benefit Programs Leadership team. The Human Services Benefits Programs Supervisor assigns reviews and coordinates the work of staff responsible for the provision of public benefits assistance through supervision of staff, program planning, administration, and evaluation; ensures work quality and adherence to established policies and procedures;

and performs the complex tasks relative to the assigned area of responsibility. This position also supervises the staff responsible for generating reports and analysis of data captured in State and local database systems including VaCMS, Data Warehouse, Q-Flow, and other systems. An employee in this class is responsible for developing staff competencies in determining and redetermination the eligibility of individuals and families for financial and medical assistance and participating in SNAP and food distribution programs.

Significant independent judgment, leadership, and innovative approaches are required to carry out the responsibilities of this position and ensure the accuracy of case processing and compliance with state guidelines. Work is performed under the administrative supervision of the Manager of Human Services Benefits Programs.

• Responsiblefortheeffectivesupervisionofassignedstaff including selection,performance management, employee relations, training, prioritizing, and assigning work and related activities.
• Preparesandconductsmonthlyandindividualmeetingswithstaffand team.
• Provideconsultativeservicesincomplexsituationswithstaff and customers.
• Applycustomerserviceskills,includingtheidentificationof customerneedsandfollow-up,toensure customer commitments have been met.
• Effectively listen,meditate,andresolvecomplaints.
• Analyzesituationsaccuratelyandadoptausefulcourseof action.
• Assistswithtimely,andreliablestatisticsonbenefit determinationsandstaffingcollectedandmaintained with applicable federal, state, and local standards and practices and in sufficient detail to allow sound statistical analysis.
• Planned,organize,andsupervisetheadministrationof various federal,state,andlocalfinancialassistance programs; ensure established goals and objectives are met.
• Interpret,explain,andtrainonmultiplefinancialassistanceprogram policies including
  
  Supplemental Nutrition Assistance Program (SNAP), Medicaidforfamilies, children,the elderly, and disabled, and Energy Assistance.
• Research,analyze,andmakerecommendationsonthe implementationofpolicies,procedures,rules,and workflow.
• Abilitytouseavailabledataindecision-makingandgather information onunderstandingopportunities and challenges within the context of current practice.
• Trackandcomplywith Statemandatesfortimeliness and accuracy complianceforallthefinancial assistance programs.
• Monitorcaserecordsforadherencetopolicy,accuracy,and timeliness standards;ensurethesafeguarding of the confidentiality of all information.
• Track,monitor,andrespondto
  
  Data Warehouse,Virginia Case Management System(VACMS),andstate reports; pending applications, renewal, or change reports on a daily, weekly, or monthly…