Baking School Manager, Alexandria

The Position

The Baking School Manager is responsible for overseeing all aspects of the King Arthur Baking School in Alexandria, VA, location. This includes supporting new location opening efforts, managing the day-to-day operations, planning, and executing class curriculum, and instructing and assisting classes to demonstrate mastery of curriculum and presentation, ensuring a high-quality educational experience, supervising and scheduling staff, and overall promotion of the school.

The Baking School Manager will work closely with instructors, students, and other cross-functional business partners to ensure a welcoming and educational environment that promotes the KAB brand.

Medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off, paid holidays, 401(k) with a company match, 40 paid volunteer hours a year, profit sharing, participation in the Employee Stock Ownership Plan (ESOP), and co-employee ownership.

Alexandria VA; onsite daily.

$60,400 to $81,600 annual salary; commensurate with experience.

• Lead and supervise a team of instructors, assistant instructors, and guest instructors, including hiring, training, scheduling, and performance management. Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
• Lead and supervise all aspects of Baking School operations, including purchasing and expense control. Identify opportunities for operational efficiency.
• Maintain appropriate staffing levels based on class offering schedules. Plan for and anticipate future staffing needs. Write accurate schedules to support the business.
• Instruct and assist classes with progressive mastery of full range of curriculum.
• Partner with GM, Alexandria to set annual priorities for the Alexandria team, monitor business performance, and consistently deliver performance feedback.
• Promote and ensure excellent customer service is provided by all team members. Ensure consistent execution of the Baking School curriculum. Responsible for handling complaints or issues in a timely manner and ensuring a positive experience for all visitors.
• Cultivate a welcoming and inclusive learning environment. Collaborate with teams and company to reinforce a supportive and accessible educational culture.
• Analyze and track student progress, satisfaction, and feedback. Proactively address trends to enhance the overall student experience.
• Ensure adherence to all food safety and sanitary policies, procedures and regulations. Maintain and promote a safe environment for the team and customers.
• Work cross-functionally with KAB business partners to promote, support and improve the Baking School.

• 3-5 years’ experience leading and managing a team in an educational, hospitality or Bakery/Restaurant environment.
• Professional baking experience is required.
• Experience leading a team through a new business opening is a plus.
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.
• Leadership: Strong leadership skills, including ability to set clear measurable goals and communicate effectively with internal business partners and staff. This involves skills such as hiring and training, delegating tasks, providing feedback, and fostering a positive work environment to build trust, collaborate, and gain buy-in. Holds self and team accountable to meeting and exceeding goals.
• Communication
  
  Skills:
  
  Clear and effective communication is essential for liaising with external business partners, coordinating with staff, and responding to customer inquiries. Ability to handle difficult situations with professionalism and tact. strong communication skills facilitate smooth coordination between different stakeholders.
• Time Management and Attention to Detail: Skill in coordinating operations, ensuring consistency and high standards. Proficiency in managing multiple tasks simultaneously, particularly during school hours.
• Operations Management and Organization: The ability to efficiently organize and coordinate various aspects of the Baking School operations, including scheduling, training, conflict resolution, daily task management, purchasing and inventory control. Maintain high standards of hygiene and safety. Efficient inventory and cost control while minimizing waste.
• Problem-solving and Decision-making Abilities: Quick thinking and…