Senior Manager, Nonprofit Member Experience

Job Details

Job Location:

Virginia office - ALEXANDRIA, VA 22314

Position Type:
Full Time Salary Range: $70,000.00 - $75,000.00 Salary/year Senior Manager, Nonprofit Member Experience

Good
360 is Closing the Need Gap to Open Opportunity for All

Join a fast-growing organization with a strong culture and powerful mission! As the global leader in product philanthropy and purposeful giving, Good
360 partners with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good
360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good
360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2025 alone. Good
360 has been named the #2 charity on the Forbes list of America’s Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating.

The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by Non Profit Times).

The Senior Manager, Nonprofit Member Experience is an experienced marketer and individual contributor responsible for mapping, executing and measuring the nonprofit member journey across Good
360's member network. This role translates member needs into thoughtful external-facing communications plans and consistent touchpoints — from a member's first interaction with Good
360 through their ongoing engagement and advocacy.

Working closely with the subject area leads within the Nonprofit Development team and Gift in Kind Programs teams, this role owns the day-to-day craft of member communications: researching and documenting the member journey, identifying gaps or friction points, and building and executing multi-channel communications plans that meet members where they are. The ideal candidate brings a strong editorial sensibility, a genuine curiosity about what drives member behavior, analytic rigor, and the discipline to move from strategy to execution independently.

• In collaboration with nonprofit-facing teams document the end-to-end nonprofit member journey across five stages:
  Awareness, Onboarding, Engagement, Renewal, and Advocacy
• Translate the organization’s member governance framework into actionable plans, programs, and team priorities. Define and maintain journey maps, touchpoint standards, and experience benchmarks for the nonprofit member audience
• Lead quarterly journey reviews and 12-month action planning across all swim lanes: actions, touchpoints, sentiment, pain points, and opportunities

• Align closely with a multi-functional team including Nonprofit Development, Gift In Kind Programs, and Member Services Teams.

• Manage and collaborate on building and streamlining nonprofit communications including the member communications calendar and strategic implementations across newsletter, email engagement, executive messages, automated communications, and impact story campaigns that reach Good
  360’s vast nonprofit network
• Set and create processes for all member-facing communications across the journey
• Working with web manager and eCommerce team, ensure digital member touchpoints — website, member portal, and email — are accurate, optimized, and aligned with experience standards
• Ensure that all communications are within brand standards.

• Partner with the Business Intelligence team and…