Senior Manager, Individual Giving

TITLE
:
Senior Manager, Individual Giving

LOCATION
:
Alexandria, Virginia

FLSA
:
Exempt

LAST REVISED: February 2020

DIVISION
:
Development and Major Gifts

DEPARTMENT
:
Fundraising & Development

TRAVEL REQUIREMENT:

Minimal, less than
25%. Jobduties will require occasional travel tooff-sitemeetingsandeventsintheDCarea.

HOURSand

SCHEDULE:

Generally,Monday–Friday,9:00amto5:30pm(minimum
37.5hourswithinfive(5) daysperweek); unless otherwise requiredor approved by management.

REPORTSTO:

This position reports to the Director, Philanthropy.

The Senior Manager, Individual Giving is responsible for building and managing NCMEC’s formal mid-level individual giving program, with a recommended working portfolio band of $500 to $5,000. The role strengthens donor retention, renewal, reactivation, second-gift conversion, upgrades, and movement into major and transformational giving. The position manages a portfolio of mid-level donors and qualified prospects and translates NCMEC’s individual giving strategy into donor segments, relationship plans, journeys, portfolios, and measurable revenue results.

Reporting to the Director of Philanthropy, the Senior Manager works in tandem with the Director, Philanthropy;
Senior Manager, Digital Fundraising; and the Senior Director, Digital Fundraising. The Senior Manager, Individual Giving owns individual and mid-level donor qualification, portfolio management, relationship planning for assigned donors, portfolio movement, and personal follow-up.

Under the Director of Philanthropy, this position also provides writing, reporting, and coordination support for assigned foundation opportunities. The Director of Philanthropy retains foundation strategy, prospect prioritization, and relationship ownership.

• Implement, manage, and continuously improve NCMEC's mid-level individual giving program aligned with NCMEC’s individual giving growth strategy and approved portfolio definitions.
• Manage a portfolio of mid-level donors and qualified prospects, with responsibility for discovery, cultivation, solicitation, renewal, upgrade, and stewardship.
• Create tailored engagement and ask strategies based on giving history, capacity, interests, engagement, and relationship context.
• Conduct donor outreach, schedule and lead donor meetings, and ensure timely next steps and meaningful stewardship experiences.
• Develop and implement strategies to improve donor retention, secure second gifts, reactivate lapsed donors, and increase donor upgrades.
• Identify and prepare qualified donors for transition to the Director of Philanthropy’s major and transformational gift portfolio.

• Use Salesforce, wealth-screening results, giving history, engagement data, and prospect research to identify, segment, prioritize, and qualify individual donors and prospects.
• Implement and manage approved qualification criteria, portfolio entry and exit rules, movement stages, and handoff processes across annual, mid-level, major, planned, and transformational giving.
• Manage activation of wealth-screening results, including prospect review, qualification assignments, portfolio recommendations, and follow-up tracking.
• Develop recommendations for donor treatment, audience strategy, timing, and personal follow-up requirements and implement approved strategies.
• Partner with Digital Fundraising to translate approved donor strategies into digital campaigns and journeys.
• Partner with the Senior Manager, Digital Fundraising to review recurring donors and determine appropriate qualification, portfolio assignment, and relationship-management strategies based on engagement, giving history, capacity…