Assistant General Manager

Job Title: Assistant General Manager

Location: Alexandria & Fairfax, VA | Onsite

Employment Type: Direct Hire

Schedule: Full-time (40 hours per week)

Compensation: $31.25-$33.65 per hour

The Assistant General Manager supports overall restaurant performance by controlling food and beverage costs and production, developing restaurant employees, and driving increased sales and profitability. This role focuses on increasing guest satisfaction, managing operational issues, and ensuring restaurant standards for quality and service are consistently met. In the absence of the General Manager, the Assistant General Manager assumes responsibility for restaurant operations.

• Oversees full shift operations, including operations, marketing, and human resources, while ensuring quality and service standards and driving sales and cost control on every shift.
• Manages daily shift operations, including decision-making, staff support, guest interaction, scheduling, and staffing, while maintaining standards for quality, cleanliness, and procedures. Provides employee feedback, performs line checks throughout the shift, and ensures adherence to company policies.
• Provides guidance to employees on operational and procedural matters.
• Ensures food and beverage quality through proper cleanliness, organization, storage, and sanitation practices, and performs line checks as needed.
• Prepares for and supports new menu implementations by training employees, ensuring recipe adherence, and monitoring ticket times.
• Performs FOH staff checkouts by ensuring tickets are accounted for, comps are properly authorized, cash and credit card vouchers are collected, and required tip declarations are completed.
• Ensures cleanliness standards are maintained across HOH, FOH, and exterior areas of the facility.
• Ensures required meal breaks are provided and develops HOH employees through training, shift meetings, and in-store trainers, while enforcing uniform standards and providing ongoing feedback and follow-up.
• Oversees FOH staffing to maintain adequate coverage and minimize overtime, while ensuring sales forecasts and schedules align with productivity goals and daily labor controls.
• Interviews hourly employees and manages departmental scheduling to ensure proper staffing levels across shifts, supports ongoing employee development, and implements the manpower plan for hourly staffing.
• Ensures proper cash handling procedures are followed, balances cash on hand with end-of-day reports when acting as the closing manager, prepares cash drawers, performs cash drops, disburses petty cash as required, and prepares end-of-shift reports.
• Prepares daily food production and par levels, orders food and liquor items, verifies liquor, wine, and beer deliveries and billing accuracy, and prepares vendor payments where required by state law.
• Identifies operational improvement opportunities and implements action plans to support sales performance, profitability, and employee development.
• Approves all food and beverage comps or promotions.
• Develops employees for In-Store Training and NSO Training positions.
• Ensures a safe working and guest environment to reduce the risk of injury and accidents, and promptly completes accident reports when a guest or employee is injured.
• Ensures security procedures are followed to protect employees, guests, and company assets, including secured access to the beer walk-in, liquor room, and freezer, and retrieves items from these areas as needed throughout the shift.

• High school Diploma or equivalent required.
• Minimum of 2 years’ experience as a Manager working in a full service restaurant.
• Excellent verbal and people development skills.
• Must be validated on all positions in restaurant.
• Possession of a Valid Serv Safe® Manager or other approved Management Food Handler Certification.
• Demonstrated ability to perform the duties of the position.
• A high degree of proven integrity and honesty.

• Maintains composure when dealing with staff, including under conditions of urgency or pressure in a fast-paced environment.
• Coordinates multiple tasks while maintaining required operational standards during daily activities.
• Determines applicability of experience and qualifications of job applicants.
• Draws on operations experience and knowledge of procedures to recommend appropriate solutions to restaurant problems.
• Adheres to company standards and service levels to drive sales performance and cost control while overseeing high-volume operations.
• Effectively addresses guest complaints to support customer retention and future sales.
• Ensures a safe work and guest environment to reduce risk management costs.
• Establishes and maintains effective working relationships with leadership, employees, external agencies, and customers.
• Follows written and verbal instructions from leadership and communicates effectively, both verbally and in writing, with the public and employees at all levels inside and outside the…