Wood Department Manager

Pay Range $20.14 - $36.66

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

• Drive, teach and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services); engage customers and provide a quality shopping experience; ensure store associates provide quality customer service.
• Strategically merchandize and utilize company guidelines to outline merchandising practices; ensure store presentation standards are achieved and maintained.
• Guarantee safety and security of customers and employees by following established loss prevention and risk management procedures.
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable, and quick for customers and co‑workers.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops; communicate pricing and/or inventory issues to the senior team; analyze and work all business reports (Profit (P&L), Category Performance Report, Business Analysis Tool Report, Store Purchase Order Analysis Report, Store Price Change Report).
• Utilize computer and point‑of‑sale systems to maintain accurate inventory, cycle counts, and profit‑and‑loss management, including shipping and receiving of inventory.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency; interface with corporate headquarters employees.
• Provide supervisory support: ensure maximum scheduling coverage during peak traffic periods; review and assess the performance of associates on a timely basis; train, develop, supervise and define workload of store associates; monitor associate retention and career development; communicate improvement efforts to Chief Executive Merchant; address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling; ensure compliance with scheduling, hiring, payroll and business planning processes;
  
  monitor, maintain and follow company policies to support company expectations and systems.
• Assist the Chief Executive Merchant in handling store‑level human resources or loss prevention issues as necessary; be available to open and/or close the store effectively.

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high‑volume, highly complex location.
• Demonstrated initiative and self‑starter attitude.
• Proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast‑paced environment and adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and the ability to work well under pressure.

• Frequent exposure to a warehouse environment and moving vehicles; noise level typically quiet to moderate.
• Physical/Sensory Requirements:
  • Ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Use of hands and fingers; handling or feeling objects.
  • Frequent standing, walking, reaching with arms and hands, climbing or balancing, stooping, kneeling, crouching, or crawling.

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

• Bonus opportunities & career advancement at every level.
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Paid vacation and sick time for eligible associates; paid holidays and a personal holiday;
  Volunteer Time Off starting Day 1.

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.