Service & Engagement Team Leader - Alexandria, VA

Starting pay range $24.75–$26.75 per hour; full pay range $24.75–$42.05 per hour. Pay is based on factors such as market, education, experience and certifications.

Target cares about and invests in you. Eligible team members and their dependents receive comprehensive health benefits (medical, vision, dental, life insurance) along with benefits like 401(k), employee discount, short‑term and long‑term disability, paid sick leave, national holidays, and vacation. Learn more at

Working at Target means helping families discover the joy of everyday life through our values and culture.

Advocates of guest experience who welcome, thank, and exceed expectations. Empowered to make shopping quick and easy at check‑lans, guest services, gift registry, pickup and drive‑up while ensuring exceptional quality.

Service and Engagement Team Leader:
Head a team of hourly team members, create a guest‑first culture, drive loyalty, and manage daily workloads. Gain experience in guest service fundamentals, retail business fundamentals, team coaching, and in‑store operations.

• Consistently deliver guest experience commitments.
• Ensure team members are trained and deliver Target’s guest experience commitments.
• Provide feedback, hold team members accountable, and recognize great moments.
• Review metrics to identify opportunities and take action to improve results.
• Demonstrate inclusivity and create equitable experiences.
• Lead Guest Advocates, Service Advocates, and Front‑of‑Store Attendants toward exceeding expectations.
• Implement best practices in onboarding, skill gaps, coaching, and team interactions.
• Plan and execute workload to meet store sales goals and guest engagement.
• Support Target Loyalty Programs and educate guests on benefits.
• Support training completion and continuous education opportunities.
• Conduct development conversations with team members.
• Recognize team members to reinforce guest service behaviors.
• Hold team accountable through clear expectations and performance management.
• Resolve guest concerns by de‑escalating and ensuring support.
• Keep team updated on promotions, launches and events.
• Evaluate candidates and build a guest‑centric team.
• Enable team to deliver pickup and drive‑up orders efficiently.
• Lead a culture of ethical conduct and compliance.
• Model and enforce safety culture.
• Model physical security processes.
• Support merchandise protection strategies.
• Follow safe and secure training if key carrier.
• Assume store‑level LOD responsibilities as needed.
• Address all store emergency and compliance needs.
• Perform other duties as required.

• You enjoy interacting and helping guests and teammates.
• You thrive in a fast, active, physically demanding role where teamwork and creativity are key.
• You are comfortable with a variable schedule, including nights, weekends, holidays and peak times.

• High school diploma or equivalent.
• 18 years of age or older.
• Previous retail experience preferred (not required).
• Leadership and accountability.
• Communication on multiple frequency devices and handheld scanners.
• Ability to work independently and with a team.
• Manage workload and prioritize tasks.
• Welcoming and helpful attitude.
• Effective communication skills.
• Staying focused and composed in fast‑paced environment.

• Access all areas of the building to respond to issues.
• Interpret instructions, reports and information.
• Accurate cash register operations and cash transactions.
• Scan, handle, and move merchandise efficiently and safely (up to 44 lbs).
• Climb ladders as needed.
• Flexible schedule and reliable attendance.
• Work in varying temperatures and humidity.
• Remain mobile throughout shift.

Learn about benefits eligibility here:

Target will make reasonable accommodations for applicants with disabilities. If an accommodation is needed, contact candidate.acc