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Lead: Retail Customer Service & Key Holder

Job in Alexandria, Fairfax County, Virginia, 22350, USA
Listing for: PetSmart
Full Time position
Listed on 2026-07-18
Job specializations:
  • Retail
    Retail Associate/ Customer Service, Retail & Store Manager, Customer Service Rep, Retail Support
Salary/Wage Range or Industry Benchmark: 20664 - 30307 USD Yearly USD 20664.00 30307.00 YEAR
Job Description & How to Apply Below
Position: Experience Lead: Retail Customer Service & Key Holder

Pet Smart’s Experience Lead (Retail Customer Service Lead) delivers exceptional pet parent service while upholding our vision, values, and strategy. This role drives customer experience strategies through loyalty programs, promotions, and interactions across the store, achieving targeted results.

It also shares responsibility for safety of people and pets, store cleanliness, merchandising, and engaging associates.

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