Coordinator Sales

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties related to guest and hotel communications and sales. Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Answer sales office phones when sales staff are not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms such as contracts, and prepare proposals or other letters as directed.
• Coordinate all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow‑up on all signed/contracted business within five working days. Determine and coordinate all needs of the customer.
• Communicate with various departments to ensure that meeting and related functions exceed client expectations.
• Maintain well‑documented, accurate, organized and up‑to‑date file management to serve client and employer efficiently.
• Develop strong customer relationships through appropriate communication and professional, courteous, ethical interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing required sales reports.
• Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist hotel with implementing hotel‑specific selling strategies.
• Promptly, the same day or by 10 a.m. the next business day, follow up on all customers’ needs and inquiries efficiently.
• Represent the hotel with the highest level of integrity and professionalism, a service‑focused approach, and a caring, sincere attitude at all times.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with co‑workers for best overall performance.
• Display a neat, clean and business‑like appearance at all times.
• Create monthly social hour calendar with the Director of Sales.
• Assist the Sales department with monthly luncheons, client events, etc.
• Conduct walk‑in tours.
• Create gift bags for guest traces, VIPs, Hug’s, etc. Keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

Education/Formal Training High school diploma or vocational secretarial.

Experience Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

• Advanced knowledge/use of Microsoft Word applications:
  Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi‑tasking skills.
• Bending/kneeling – repeated bending and kneeling required while filing.
• Mobility – must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

General office and hotel environment.

EOE Protected Veterans/Disability