National Accounts Manager

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Full Time Alexandria, VA, US

The leading global trade association dedicated to advancing convenience and fuel retailing, NACS advances the role of convenience stores as positive economic, social and philanthropic contributors to the communities they serve and is a trusted adviser to retailer and supplier members from more than 50 countries. The U.S. convenience store industry, with more than 152,000 stores nationwide selling fuel, food and merchandise, conducts 160 million transactions daily and had sales of $860 billion in 2023.

A member‑driven organization, NACS has 70‑plus employees and an annual operating budget of approximately $60 million.

NACS supports the industry through its media platforms, advocacy efforts, research, events, products & services, and industry initiatives, helping members stay informed and connected. NACS Media is the voice that connects the convenience and fuel retailing industry through various channels, including its award‑winning monthly publication NACS Magazine, NACS Daily e‑newsletter and other modern media such as its weekly Convenience Matters podcast and Convenience Corner blog.

This is where ideas are shared, products are launched, and consumer needs are solved.

NACS also is a hub for cutting‑edge research, insightful analysis, innovative educational opportunities and key industry initiatives that aim to advance the future of convenience and fuel retailing, including the NACS Show, one of the largest annual trade shows in the country; more than a dozen targeted and regional events; 5 executive education programs at ivy‑league universities and extensive advocacy to both elected leaders and the general public.

Here is more about what it’s like to work at NACS.

NACS is currently looking for a results‑driven individual contributor with deep industry knowledge of convenience and fuel retailing to develop long‑term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives.

This role partners closely with the Director to build, maintain, and deepen member relationships, serving as a trusted extension of leadership with a strong understanding of customer needs within the convenience and fuel retailing industry. The position supports member acquisition and retention efforts through coordinated sales activities, onboarding, account planning, and long‑term strategic reviews, while aligning customer outcomes with organizational objectives.

It plays a key role in maintaining and growing recurring revenue by driving engagement, value realization, and expansion opportunities.

Success requires strategic planning, consultative selling, and engagement with decision‑makers in the convenience and fuel retailing industry. You will assist in identifying, developing, and managing new business opportunities while retaining existing accounts by understanding customer needs and effectively positioning NACS solutions.

The role is located onsite at NACS Headquarters in Alexandria, VA.

• Proactively build, maintain, and deepen customer relationships while serving as a trusted extension of Director understanding business needs, priorities, and challenges within the convenience and fuel retailing industry
• Work alongside Director in acquiring/maintaining members including coordinating in sales pitches, ad‑hoc reports, onboarding and contribute and coordinate to member account plan reviews and long‑term planning sessions
• Account management support with strategies that align customer outcomes with organizational objectives
• Maintain and grow recurring revenue through customer engagement, value realization, and expansion initiatives
• Supports, leads and contributes to special projects, continuous improvement initiatives and other duties as assigned
• Quarterback internal and external initiatives by partnering cross‑functionally with marketing, retail engagement teams, finance, etc.
• Maintain and update…