Account Manager

Position: Account Manager

Location: Alexandria, VA (Hybrid)

Pay: $65,000/year

Type: Full-time;
Direct Hire

Greene Resources is seeking an Account Manager to join a growing and dynamic team! The Account Manager is responsible for day‑to‑day management of their assigned book of business. The AM works closely and collaboratively with the internal service team, Benefits Consultants, and/or Senior Account Manager to ensure service deliverables meet and exceed client expectations. The AM serves as the clients’ main point of contact for any benefit‑related service needs.

• Take the lead in routine/general claim issues with oversight from Sr. Account Manager/Benefits Consultant
• Proactively update/create open enrollment communications
• Develop client communications to specifically address client needs
• Market lines of coverage with guidance from the Benefit Consultant
• Present at client and open enrollment meetings
• Update client renewal spreadsheets and presentations per Benefit Consultant
• Request and review Plan Documents
• Request/run analytics reports
• Understand/run Medical Loss Rebate (MLR) distribution reports
• Assist with billing issues and audit client bills
• Distribute Centers for Medicare & Medicaid Services (CMS) notice to clients
• Manage new group/new carrier implementation process (setting up calls, collecting paperwork, checking rates and benefits for accuracy, following up with client/group as needed, etc.)
• Develop survey questions and analyze results – present findings to client
• Leverage AI to improve processes and create value for clients

• Must be self‑motivated and disciplined
• Possess excellent written and verbal communication skills
• Possess strong organizational skills
• Must be very detail‑oriented
• Ability to thrive in a fast‑paced environment

• 0‑2 years’ experience in account management or in a consultative role is preferred
• Must be able to obtain a Life and Health license in 90 days
• Working knowledge of all Microsoft Office products is required
• Bachelor’s Degree is preferred
• Experience with database applications is preferred

• Unlimited PTO
• Health/dental/vision insurance
• 401K with company match

Greene Resources is part of Array Corporation, the leading technology‑enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.