Retail Sales Associate

Compensation

Hourly pay rate is $18.32 - $27.45 per hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target.

As part of a customer loyalty driven team, the total target compensation is $57,588. High earners (top 10%) can reach an average annual compensation of over $66,268. Compensation includes a full-time hourly base rate of $19.20 plus monthly targeted commissions of $1,471.00. Employees also receive a ramp‑up period of up to 2 months to adjust to commission earnings. Other benefits include 401(k) with company matching, comprehensive medical benefits, paid Internet and other discounted services, tuition reimbursement, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and more.

• Explain and demonstrate product capabilities as well as offer suggestions based on customer wants and needs.
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening/closing of one of our store retail environments.
• Properly handle cash.
• Engage in workshops, special events, and product demos.
• Support your fellow sales agents when needed.
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes.
• May be required to work in other locations in the same geographical area.

• HS diploma/GED or up to 2 years of relevant work experience.
• Fluency in English and Spanish, both written and spoken.
• Ability to meet established sales, retention, and customer experience targets.
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions‑based approach and influence customer decisions.
• Ability to build relationships and adapt to a diverse customer base.
• Ability to multi‑task and prioritize in a service‑oriented, fast‑paced team environment.
• Ability to be mobile within the store for extended periods of time to greet customers and demonstrate products and services.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays.
• Ability to lift 25–50 pounds to help manage stock room inventory.

Preferred:

• Some college with a focus in sales, business and/or management.
• One year of experience in a related field (i.e., Sales, Retail Sales, Service Industry, etc.).
• Experience selling Wireless/Mobile products.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.