Director of Account Services

Director of Account Services

Location:

Alexandria, VA

Title:

Director, Account Services

Reports to:

EVP
- Global Partnerships

Classification:
Exempt

Voted as one of The Washington Post's Top Workplaces, we are an independent full-service experiential marketing agency that connects brands to the consumers they need to reach through customized, personal engagement. Every day, we come together to create experiences that inspire extraordinary memories. With our main office in the Washington D.C. metro area, we work with a roster of incredible brands including Capital One, Coca-Cola, In-N-Out, Marriott Bonvoy, Meta, Niantic, Nike, Santander Bank, and Virginia Lottery.

We're looking for highly personable, passionate, and innovative marketers to bring true entrepreneurial spirit, a growth mindset, and independent thinking to our team!

Red Peg is dedicated to fostering an inclusive workplace where employees of all backgrounds can contribute and thrive. The company's policies and culture prioritize diversity at all levels and ensure fair treatment based on merit and potential rather than protected classifications factors (such as age, race, gender, religion). This deliberate and intentional effort is highlighted and supported, with continual accountability placed on appropriate parties to ensure forward momentum by the Red Peg Employee Resource Groups, specifically Equally (LGBTQI+ Community and Allies), Parents of Red Peg, ROC (Red Pegsters of Color), and WOR (Women of Red Peg).

Our ERGs are the backbone of our culture y help us educate, celebrate, and facilitate meaningful action throughout our organization and in our local communities.

As a Director of Account Services at Red Peg, you'll be a growth-minded account leader responsible for driving revenue across the agency while leading the teams that deliver the work. Growth is at the heart of this role. That means both organic expansion within our existing client relationships and net new business that brings fresh brands into the Red Peg roster.

You'll find the opportunities, build the case, win them, and make sure the teams around you execute them flawlessly.

You’ll partner with senior leadership to shape and execute Red Peg's growth strategy, owning proposals, pitches, and expansion plays from first conversation to signed SOW. You'll build trusted relationships that turn one program into three, uncover needs clients haven't named yet, and translate those into scoped, sold, and profitable work. At the same time, you'll mentor and lead the Senior Managers, Managers, and Coordinators around you, and work shoulder-to-shoulder with Production, Creative, and Talent to bring it all to life.

Your ability to grow accounts, win new business, lead a strong team, and protect profitability is what will make you successful here.

What You'll Do

• Drive account growth across the agency, owning both organic expansion of existing clients and net new business development.
• Identify, pursue, and close organic growth opportunities within current accounts, turning single programs into long-term, multi-program partnerships.
• Source and win net new clients, expanding the agency's roster and footprint.
• Lead proposal and pitch processes end to end, partnering with senior leadership to shape strategy, scope, and pricing.
• Develop and implement account strategies that drive long-term client growth, retention, and revenue.
• Serve as the account and/or program lead for high-profile, complex client programs, ensuring success, profitability, and client satisfaction.
• Build and approve account and program budgets and SOWs; ensure timely, accurate billing and own profitability against BvAs.
• Build trusted, senior-level client relationships that create room to grow the relationship and uncover new needs.
• Serve as a key day-to-day client partner, handling proactive communications and challenging conversations with a calm, solutions-focused approach.
• Mentor and manage Senior Managers, Managers, and Coordinators, fostering team development; capable of onboarding and training junior staff up through…