WGL - Inside Sales Representative
Job in
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-09-12
Listing for:
Washington Gas
Full Time
position Listed on 2026-09-12
Job specializations:
-
Sales
Job Description & How to Apply Below
- Respond to inquiries from customers, contractors, dealers, and employees regarding the availability of natural gas service for residential conversions, light commercial projects, and other assigned opportunities.
- Provide information on natural gas products, sales programs, equipment options, sales requirements, and sales processes.
- Explain the responsibilities of plumbing, HVAC, and underground contractors related to gas service and meter installations.
- Conduct outbound calls to prospective and existing customers to promote and facilitate natural gas conversions, products, services, and rebate programs.
- Assist customers with gas service applications, installation requirements, equipment options, and associated costs.
- Act as a customer advocate throughout the new business process by proactively tracking projects, resolving concerns, and ensuring a positive customer experience.
- Monitor project progress and coordinate follow-up activities with internal teams, contractors, and customers to ensure timely processing of applications and installation of facilities.
- Create and maintain new business projects using systems such as Open Grid
360 and Salesforce to support cost estimates, infrastructure installations, and customer account management. - Review project documentation, site plans, and related materials for accuracy and completeness to prevent delays and ensure compliance with requirements.
- Generate and review reports to prioritize workload and maintain project timelines.
- Work independently to discuss and recommend appropriate gas service installation solutions based on customer needs and company guidelines.
- Maintain a current knowledge of company policies, procedures, products, services, tariffs, and jurisdictional regulations.
- Accurately research and respond to customer inquiries using company records and computer-based systems.
- Resolve customer concerns related to natural gas conversions, products, and services while maintaining positive business relationships.
- Document customer interactions and enter information into company databases to support reporting and operational requirements.
- Utilize strong communication and information-gathering skills to ensure accuracy, reduce callbacks, and minimize delays in the sales process.
- Support shift work requirements as needed.
Key Responsibilities
- Respond to inquiries from customers, contractors, dealers, and employees regarding the availability of natural gas service for residential conversions, light commercial projects, and other assigned opportunities.
- Provide information on natural gas products, sales programs, equipment options, sales requirements, and sales processes.
- Explain the responsibilities of plumbing, HVAC, and underground contractors related to gas service and meter installations.
- Conduct outbound calls to prospective and existing customers to promote and facilitate natural gas conversions, products, services, and rebate programs.
- Assist customers with gas service applications, installation requirements, equipment options, and associated costs.
- Act as a customer advocate throughout the new business process by proactively tracking projects, resolving concerns, and ensuring a positive customer experience.
- Monitor project progress and coordinate follow-up activities with internal teams, contractors, and customers to ensure timely processing of applications and installation of facilities.
- Create and maintain new business projects using systems such as Open Grid
360 and Salesforce to support cost estimates, infrastructure installations, and customer account management. - Review project documentation, site plans, and related materials for accuracy and completeness to prevent delays and ensure compliance with requirements.
- Generate and review reports to prioritize workload and maintain project timelines.
- Work independently to discuss and recommend appropriate gas service installation solutions based on customer needs and company guidelines.
- Maintain a current knowledge of company policies, procedures, products, services, tariffs, and jurisdictional regulations.
- Accurately research and respond to customer inquiries using company records and computer-based systems.
- Resolve customer concerns related to natural gas conversions, products, and services while maintaining positive business relationships.
- Document customer interactions and enter information into company databases to support reporting and operational requirements.
- Utilize strong communication and information-gathering skills to…
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