Shift Operations Manager

Position Overview

The Shift Operations Manager provides leadership, oversight, and coordination of all facility operations during assigned shifts within a federally contracted ICE short-term residential facility in Alexandria, Louisiana.

Working closely with program leadership, the Shift Operations Manager is responsible for operational continuity, safety, staffing coordination, incident management, and compliance across all functional areas. The Shift Operations Manager will provide operational oversight, guidance, and direction to department supervisors and functional area leads during assigned shifts.

This role requires strong leadership, sound judgment, crisis management skills, and the ability to perform effectively in a fast-paced, 24/7 operational environment serving individuals from diverse backgrounds and life experiences.

• Maintain situational awareness of facility activities, staffing levels, service delivery, and operational needs.
• Ensure continuity of operations through effective shift transitions, briefings, and communication.
• Coordinate staffing assignments and operational resources to maintain appropriate coverage and supervision.
• Serve as the primary operational point of contact during assigned shifts.

• Provide operational oversight, guidance, and support to department supervisors and functional area leads to ensure effective staffing, service delivery, safety, and compliance.
• Support staff in addressing operational challenges, participant concerns, and emergency situations.
• Reinforce training, safety procedures, and operational protocols.

• Monitor facility operations to ensure a safe, secure, and orderly environment.
• Respond to incidents, emergencies, and operational disruptions in accordance with established procedures.
• Coordinate appropriate response efforts and resource deployment during critical events.
• Ensure incidents are documented, escalated, and reported in accordance with organizational requirements.
• Support implementation of crisis intervention and de-escalation strategies when necessary.

• Ensure adherence to organizational policies, contractual requirements, and operational standards.
• Monitor operational performance and identify opportunities for improvement.
• Review reports, logs, and documentation for completeness and accuracy.
• Support audit readiness, inspections, and compliance monitoring activities.

• Coordinate activities between housing, family services, transportation, food service, security, and administrative functions.
• Facilitate communication between departments to support efficient operations and continuity of services.
• Escalate significant operational issues, staffing concerns, or emergencies to facility leadership as appropriate.

• Promote a safe, respectful, and structured environment for all individuals in care.
• Ensure staff adhere to professional, culturally responsive, and trauma-informed service delivery standards.
• Support timely access to facility services, resources, and assistance.
• Monitor facility operations to ensure compliance with health, safety, and service delivery standards.

• Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, Human Services, Emergency Management, or a related field; equivalent experience may be considered.
• Minimum three (3) years of supervisory or management experience in residential, institutional, healthcare, hospitality, emergency response, or similar operational environments.
• Experience leading…