Field Service Technician

Field Service Technician

Territory: Maryland & North Virginia

Responsibilities:

• Perform all service support as well as upsells and sell service contracts to locations.
• Provide all Wascomat / Electrolux warranty labor.
• Offer installation/parts support when needed.
• Address all service and parts calls and provide customer support.
• Coordinate and schedule service calls for team and customers.
• Support team in project management role on laundromat projects.
• Canvas markets and drop off mailers.
• Drive the sale of Preventative Maintenance and Service Plans.
• Recommend measures to improve service methods, equipment performance, and quality of service.
• Analyze and resolve work problems or assist workers in solving work problems.
• Maintain time and service records.
• Perform other duties as assigned by management.
• Assist with helping key accounts.
• Perform other related duties as assigned by management.

Qualifications:

• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to manage multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.
• Ability to understand all safety requirements and cautions.
• Valid driver’s license.

Education and Experience:

• 1+ years of experience in installation and repair of commercial equipment.
• High school diploma or GED required.

Physical Requirements:

• Ability to perform the physical labor necessary.
• Ability to lift up to 75 lbs.
• Ability to operate equipment such as forklift, pallet jack, lift gate.

Travel Required:

• Frequent travel to customer locations.
• Overnight travel on occasions.

• Health benefits package including medical, dental & vision plans.
• Life insurance.
• 401(k) with company matching.
• Paid time off.
• Paid holidays.
• Profit sharing.
• Employee referral program.
• Mentorship program.
• Company-sponsored training.
• Tuition reimbursement.

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E‑Verify.