Maintenance Technician II

Housing Alexandria (HALX) is a non-profit affordable housing developer and owner.  to learn more about our history, mission, vision, and values.

The Maintenance Technician is responsible for maintaining the physical integrity and overall functionality of the multi-family property. This role ensures that the community remains a safe, clean, and comfortable environment for residents by collaborating with vendors, performing routine inspections, preventive maintenance, and repairs on building systems, facilities, and equipment. The ideal candidate is proficient in diverse skills to handle various aspects of property upkeep, including, but not limited to, HVAC systems, plumbing, appliance repair, basic mechanical skills, and drywall.

They are proactive problem solvers with excellent organization, communication, and customer service skills. This position reports directly to the community manager.

• Respond promptly to resident maintenance requests, addressing plumbing, HVAC, carpentry, appliance repair, and other general handyman needs.
• Conduct routine maintenance tasks to uphold community safety, quality, and appearance, such as repairing leaks, addressing trip hazards, and replacing smoke detectors.
• Prepare recently vacated units for new residents by performing repairs, painting, drywall patching, and window/door replacements.
• Track, respond to, elevate, and close maintenance tickets efficiently using CRM software, ensuring all issues are resolved to HALX standards.
• Maintain effective communication with residents and vendors regarding repairs, timelines, challenges, and expected outcomes.

• Perform regular preventive maintenance, including inspecting building systems and tracking mechanical performance to identify and address potential issues proactively.
• Conduct routine property inspections, including units, common areas, and grounds, to ensure safety, cleanliness, and compliance with HALX standards.
• Implement and follow safety protocols, including OSHA standards and local building codes, to ensure all work complies with regulations.
• Support the coordination of vendor activities for repairs and services beyond personal expertise, ensuring work is completed to HALX quality standards and in compliance with community rules.
• Communicate feedback or concerns about vendor performance to the Community Manager and assist with approving vendor invoices and payments.

• Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications.
• Assist leadership in budgeting, invoice approvals, and financial forecasting to support the community’s operational and revenue goals.
• Maintain a well-organized inventory of tools, equipment, and supplies, ensuring readiness for maintenance tasks.
• Support the enforcement of community rules to ensure resident safety and well-being.
• Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion.
• Perform other duties as directed.

• Three years of experience as a maintenance technician, handyperson, or tradesperson.
• HVAC certification
• Proficient and general knowledge in plumbing, mechanical skills, carpentry, electrical, and drywall.
• Ability to operate property management software for maintenance tracking to update work orders, document repairs, and communicate with the property management team.
• Valid driver’s license.
• Basic tools to complete the work.
• Excellent customer service and communication skills.
• Ability to meet the physical requirements listed below for long periods.
• Strong organization and time management skills, with attention to detail.