Sr. Field Service Technician - Alexandria, LA

Sr. Field Service Technician - Alexandria, LA

• Full-time
• Education:
  
  High School
• FLSA Status:
  Non-Exempt
• Location:
  
  Virtual (must be based in Alexandria, LA)

This is a fully remote position. Candidate must be based in the Alexandria, LA area.

The hourly wage for this position ranges from $35.00 to $39.00 and is determined by experience, qualifications, and skill set.

Perform duties to install and provide on-demand/scheduled service and training for all general‑purpose equipment with a wide variety of industrial and customer‑specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time typically ranges from 1 to 6 hours.

• Perform daily tasks in accordance with all safety regulations and protocols and complete all safety‑related training on time.
• Document daily service activities and expenses accurately and timely in the appropriate recording system.
• Identify complex problems related to customers or machines, review related information, develop options, and implement effective solutions.
• Read and interpret complex blueprints, wiring diagrams, and schematics for installation, repair, upgrades, and retrofits of customer equipment.
• Provide technical support and training to Signode technicians.
• Monitor and manage scheduled service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions; disassemble units and replace defective parts.
• Make adjustments and test for proper operation on designated equipment.
• Under supervision, coordinate proactive pre‑installation meetings with customers to review installation procedures, inspect sites for product compatibility, and install, adjust, and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships through professional explanations of product failures, problem nature, and recommended corrective actions.
• Communicate essential information to key stakeholders such as customers, management, and engineering in a timely manner.
• Use intermediate PLC knowledge to troubleshoot and repair programmable logic controller equipment.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventive maintenance for customers and company service representatives.
• Prepare comprehensive non‑conformance reports and service bulletins.
• Work with the Regional Service Manager to assist on inventory sourcing and parts requirements for assigned equipment.

High School Diploma, Technical or similar College Degree.

• 4‑5 years of transferable experience.
• Experience working on electrical, mechanical, pneumatics, and hydraulics systems.
• Ability to read and interpret blueprints and schematics.
• PLC background.
• Self‑starter, able to work with minimal supervision.
• Desirable:
  Professional courses in electrical, mechanical, or automation.

• Safety and security
• Team player
• Customer focus
• Decision making / judgment
• Results‑oriented
• Process management

Signode offers a comprehensive benefits package to full‑time employees, including health, dental, vision, 401(k), paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities.

Signode is an Equal Opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All your information will be kept confidential according to EEO guidelines. The Company does not sponsor employment‑based visas for this position now or in the future. Signode participates in E‑Verify and will provide the Department of Homeland Security with your Form I‑9 information to confirm your authorization to work in the United States.

If you need assistance or accommodation in applying for this position, please contact us at .