Resident Service Coordinator- Cityside Huntington Metro s

Position Summary

The Resident Service Coordinator has the primary responsibility of providing and coordinating programs and services to help residents maintain a good quality of life. The coordinator is expected to provide exceptional customer service to all residents and act as a buffer between residents and property management staff.

Resident Service Coordinator

Community Manager

Non‑Exempt

• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents; identify low‑cost providers and negotiate discounts.
• Monitor ongoing provision of services from community agencies and maintain documentation of individual progress; manage delivery of supportive services when appropriate.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Develop a Resource Directory listing state and/or local service providers, including services for families, children, elderly residents, persons with disabilities, and emergency assistance.
• Sponsor educational events covering health care, agency support, life skills, and referral sources.
• Implement on‑site or mobile health services and screenings.
• Organize and promote resident involvement in on‑ and off‑site programs.
• Assist residents in building informal support networks with other residents, family, and friends.
• Engage volunteers within the community and/or property when appropriate.
• Provide quality customer service to all residents, answering questions, addressing concerns, and assisting with basic needs.
• Assist residents in acquiring and utilizing community services such as housekeeping, meals, transportation, personal services, financial assistance, day care, counseling, and other services, in compliance with HUD policies.
• Ensure all residents are treated with respect and dignity; report all complaints and allegations of abuse to appropriate supervisors or authorities.
• Perform miscellaneous and special tasks as requested.
• Adhere to all corporate compliance, drug‑free workplace, safe work practices, and all federal, state, and local regulations and laws.
• Build rapport with residents while maintaining professional boundaries to assist residents in aging in place successfully.
• Manage time independently, completing required tasks and documentation within identified time frames.
• Work autonomously and as part of a team to ensure residents receive the best opportunities to age in place successfully.
• Respond to all communications (phone, email, fax, etc.) in a timely and professional manner.
• Complete all professional trainings required in a timely manner.
• Utilize appropriate documentation systems to track all work done with residents.
• Complete all required paperwork for residents who want to utilize the Service Coordination program.
• Complete Care Plans/Quarterly Monitoring with residents needing referrals and follow up on all services after implementation.
• Submit Semi‑Annual Performance Reports to HUD to maintain funding for the Service Coordination program at the property.
• Meet requirements outlined in the Quality Assurance Review Process and Semi‑Annual File Review Process, including resident assessments, programs, policy compliance, and education and wellness programs.
• Complete training as assigned in the Individual Education Plan.

• Bachelor’s degree in Social Work or a related field is preferred.
• At least 2 years of experience in social service delivery with elderly and/or family populations; demonstrated knowledge of supportive services and resources in the area served; proven ability to advocate, organize, problem‑solve, and provide results for residents.
• Strong communication, comprehension, and interpersonal skills; working knowledge of Microsoft Office Suite.
• Strong oral and written communication skills.
• Must be organized, detail‑oriented, and have good time‑management skills.
• Ability to work weekends and evenings as needed.
• Ability to multi‑task and work in a busy environment.

Franklin Group is an Equal Employment Opportunity company.