Case Manager, RSSEP

Job Details Level: Experienced

Job Location:

Resource Center
- Alexandria, VA
- Alexandria, VA 22312

Position Type:
Full Time Education Level: 2 Year Degree Salary Range: $29.41 - $30.76 Hourly

Travel Percentage : 10 - 20%

Job Shift: Day Job Category:
Nonprofit
- Social Services

RSSEP Case Management & Employment Services

• Conduct RSSEP initial intake interviews with newly enrolled clients, explaining program goals, participation requirements, and consequences of non-participation.
• Develop and jointly complete a Comprehensive Resettlement Plan (CRP) and Individual Employment Plan (IEP) with each client, identifying employment goals, barriers to self-sufficiency, and service strategies.
• Provide pre-employment and post-employment counseling, coaching, and mentoring, including American workplace orientation, job referral, job search assistance, and job placement.
• Conduct job development through direct employer contacts to identify suitable employment opportunities consistent with client skills, abilities, and experience.
• Coordinate English Language Training (ELT), vocational training, and Skills Training for Enhanced Earnings Potential (STEP) referrals concurrent with employment activities.
• Provide employment support services as authorized, including transportation, childcare, and interpretation/translation related to employment and case management activities.
• Perform post-employment job follow-up to verify retention and identify needs for additional job retention or upgrade services.
• Provide additional interpretation, information and referral supports, and individual or group outreach services to promote employability, and job upgrades if needed, of each client.
• Conduct ongoing assessment of client progress, update the CRP/IEP, and connect clients to appropriate community resources to address emerging barriers.

• Identify and address client barriers to employment and self-sufficiency, including health, housing, transportation, childcare, and mental health needs. Develop plans for service delivery and make appropriate referrals as needed.
• Coordinate with internal LSSNCA organizational programs and external partners to ensure clients receive holistic, wraparound support.
• Consistently build and strengthen partnerships with service provider agencies, employer networks, ESL providers and others to strengthen program services.
• Assist eligible clients in accessing affordable health care, public benefits, legal assistance, and other community resources affecting their ability to obtain or maintain employment.
• Provide culturally and linguistically appropriate service delivery consistent with each client's background, ensuring equal access to services regardless of gender.

• Determine, document, and report good-cause reasons for client non-participation in accordance with RSSEP policy (e.g., medical condition, lack of transportation, caregiving responsibilities).
• Notify the Local Department of Social Services (LDSS) within 24 hours of an RSSEP case closure due to non-participation, and coordinate with LDSS TANF/VIEW and RCA staff regarding work-requirement compliance.
• Maintain accurate, timely client records in the Virginia Newcomer Information System (VNIS) or other database as required by ONA and in Apricot, including intake records within 5 business days of intake and all subsequent service entries within 5 business days of the action.
• Complete and maintain all required RSSEP forms, including the RSSEP Registration Form, Mutual Responsibility Agreement, Communication Participation Form, and Release of Information Form.
• Support clients designated as remote placements (50+ miles from a service site) by delivering employment services via telephone or digital means and documenting ongoing contact and follow-up.
• Assist with case file reviews, funder monitoring visits, and audits as needed to ensure compliance with ONA and RSSEP contractual requirements.
• Participate in staff meetings, in-service trainings, coordination with PQI documentation requests, and partner meetings to ensure coordinated, quality service delivery.
• Other duties as assigned for program development and excellence in meeting program goals.

• Bachelor's degree (four-year college or technical school) required in Social Work, Human Services, Workforce Development, or a related field; equivalent relevant experience considered.

• At least 1 year of experience in refugee resettlement, employment services, case management, or workforce development.
• Experience developing individualized service or employment plans preferred.

• Valid driver's license, clean driving record, and reliable personal transportation.
• Background check,
• Working knowledge of, or ability to be trained on, VNIS and Apricot case management systems.

• Knowledge of the U.S. Refugee Resettlement Program and RSSEP eligibility, priority-of-service, and participation requirements as…