Kennedy Shelter - Residential Coordinator

Residential Coordinator

Level: Coordinator
Department: Kennedy Emergency Shelter
Reports to: Assistant Director of Shelter Operations
Pay Rate: $20/hour
Location: Alexandria, VA
FLSA Status: Non-Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grew to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

The Residential Coordinator provides essential 24-hour awake coverage and supervision within our 50-bed shelter serving single adults. The Residential Coordinator serves as a first point of contact for client needs and support and plays an important role in maintaining a safe, supportive, and positive shelter environment.

This position is responsible for crisis intervention, front desk operations, facilities support, client assistance, and helping ensure the safe and efficient day-to-day operation of the shelter.

How You Will Contribute:

• Ensure the safe functioning of the shelter and maintain a safe and supportive environment for clients.
• Monitor visitor check-in, front desk calls, and general inquiries.
• Perform regular rounds and monitor the interior and exterior of the building and surrounding grounds.
• Maintain the daily shelter log by documenting client interactions, incidents, and other significant events.
• Work closely with Case Managers to support and reinforce client service plans and maintain ongoing communication regarding client progress.
• Complete thorough shift exchanges with incoming and outgoing staff to maintain consistency and continuity of services.
• Ensure shelter documentation is completed accurately and in accordance with agency policies and best practices.
• Assess and respond to the basic needs of shelter clients while on shift, including distributing household items, toiletries, linens, and other supplies as needed.
• Perform residential cleaning duties, including light touch-ups and washing shelter linens.
• Organize and restock household supplies, toiletries, linens, towels, and donations.
• Perform unit inspections as required.
• Maintain the dignity, privacy, and confidentiality of all clients throughout service delivery.
• Maintain current knowledge of and ability to follow emergency procedures, including building evacuations, health emergencies, and safety protocols.
• Accept donations and provide support for volunteer programs and shelter events.
• Participate in staff meetings and trainings as directed.
• Ensure compliance with agency policies, procedures, and best practices.
• Proficiently utilize Microsoft applications as part of day-to-day work responsibilities.
• Serve as essential emergency personnel and report to work as scheduled during inclement weather and other emergency circumstances.
• Exemplify Shelter House's core values (iC.A.R.E.):
  Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties as necessary to support the program and agency.

Benefits:

• Medical, Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off

• Four Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy:
Shelter House is committed to providing equal…