Case Management Supervisor – Shelter Program

CATEGORY:
Full-Time/Exempt/Permanent

The Next Steps Shelter Case Management Supervisor oversees a team of Case Managers providing services to families experiencing homelessness in Region 1 Fairfax County. This program operates through scattered-site apartments, townhomes and single-family homes located in Alexandria VA. Working in partnership with the Fairfax County Office to Prevent and End Homelessness (OPEH), the Case Management Supervisor ensures that families receive safe temporary shelter, high quality, trauma-informed care, and comprehensive supportive services to promote successful transitions to permanent housing.

This role provides direct supervision to case management staff, including coaching, mentoring, and supporting professional development. The Case Management Supervisor is responsible for ensuring compliance with programmatic and funding requirements; maintain service quality standards and strengthening service delivery through collaboration with community partners.

The Supervisor serves as a key leader within the shelter program and represents the agency both internally and externally with clients, stakeholders and funders. The ideal candidate is an experienced and adaptable leader who is highly motivated, quick to learn, and skilled in delivering community based services. This individual demonstrates strong organizational, communication and problem-solving skills, and is deeply committed to supporting families on their path to stable, permanent housing.

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home.Here

at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

• Supervise, coach, and support a team of Case Managers, including conducting regular supervision meetings, performance evaluations, and ongoing professional development.
• Serve as the hiring Manager for shelter program staff.
• Oversee the development, implementation, and review of individualized service and housing plans to support timely transitions to permanent housing.
• Maintain a safe, supportive, and trauma-informed environment for shelter clients.
• Provide guidance and support to staff in managing complex cases, crisis situations, and conflict resolution, including safety planning and de-escalation.
• Establish and maintain consistent communication, both verbal and written, among stakeholders, including case managers, operations staff, tenant, Landlord, referral sources, partner agencies, and financial entities.
• Advocate for and actively assist families in accessing services, including mental health, substance use treatment, intellectual disability services, housing referrals, financial assistance, employment, childcare, medical care, and community-based supports.
• Monitor staff documentation and data entry to ensure accuracy, timeliness, and compliance with program requirements, including HMIS and funder standards.
• Ensure compliance with Fairfax County Office to Prevent and End Homelessness (OPEH) guidelines, FACETS Program policies, and all applicable federal, state and local regulations.
• Track and analyze program outcomes, including housing placements, length of stay, and service engagement; use data to inform program improvements.
• Coordinate and collaborate with community partners, including housing providers, social service agencies, healthcare providers, and schools, to enhance service delivery.
• Conduct case conferencing and team meetings to ensure coordinated, effective care for families.
• Participate in program audits, reporting, and quality assurance activities; prepare reports for leadership and funders.
• Support staff scheduling, coverage planning, and on-call responsibilities as needed.
• Support families in achieving financial stability, securing childcare, obtaining employment and transitioning to permanent housing.
• Represent FACETS in community meetings, coordinated entry system meetings and other collaborative forums; build and maintain relationships with housing providers, community partners and stakeholders.
• Ensure program practices align with Housing First and…