Senior ServiceNow Developer

Kearney & Company is seeking a Senior Service Now Developer to join our growing firm! This role will be responsible for supporting, maintaining, and enhancing a highly customized Service Now environment, including multiple custom applications.

Additional responsibilities include:

• Independently assess and understand the client’s existing Service Now platform, including custom applications, data models, workflows, business logic, integrations, security configurations, and existing customizations.
• Analyze existing custom applications to understand how they were designed and implemented, identify dependencies, and determine the appropriate approach for enhancements or modifications.
• Work directly with client stakeholders to understand business needs, clarify requirements, and translate those needs into effective technical solutions within Service Now.
• Design, develop, configure, and implement enhancements to custom Service Now applications and platform functionality based on evolving client requirements.
• Recommend technical approaches that balance immediate business needs with Service Now development best practices, maintainability, scalability, security, and upgradeability.
• Develop and modify Service Now components including custom tables and data models, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer flows, notifications, forms, and related application functionality.
• Troubleshoot complex issues across custom applications and platform functionality, perform root-cause analysis, and implement solutions with limited oversight.
• Develop and maintain integrations between Service Now and other enterprise systems, as needed.
• Test and validate application and platform changes, assess potential downstream impacts, and support deployment across development, test, and production environments.
• Maintain technical documentation for custom applications, configurations, integrations, dependencies, and implemented solutions.
• Proactively identify opportunities to improve existing custom applications, simplify configurations, reduce technical debt, and improve overall platform performance and maintainability.
• Collaborate with client and project team members while independently managing assigned development activities from requirements analysis through design, development, testing, and implementation.

Required Qualifications:

• Service Now Certified Application Developer (CAD) certification.
• Minimum 4 years of hands-on Service Now development experience, including development and support of custom applications.
• Bachelor's degree
• Demonstrated experience assessing and modifying existing custom Service Now applications, including understanding unfamiliar data models, business logic, workflows, security configurations, and integrations.
• Strong experience with server-side and client-side Service Now development using JavaScript.
• Experience designing and modifying custom tables, relationships, forms, business rules, Script Includes, Client Scripts, UI Policies, ACLs, and Flow Designer/workflow functionality.
• Ability to independently analyze an existing Service Now implementation, determine how custom functionality has been designed, and safely implement enhancements or changes.
• Ability to obtain and maintain an Agency Suitability clearance (requires US Citizenship).

Preferred Qualifications:

• Service Now Certified System Administrator (CSA) certification.
• Experience with App Engine and Service Now's application development capabilities. Service Now specifically positions App Engine for building and extending custom workflow applications on the Now Platform.
• Experience inheriting and supporting Service Now environments with significant customization or technical debt.
• Experience developing or maintaining custom integrations with external systems.
• Experience in a consulting environment and/or supporting federal clients.
• Experience with additional programming and scripting languages, particularly Python, for data processing, automation, system integration, or other technical solutions outside of the Service Now platform.
• Experience developing scripts or automation to support data extraction, transformation,…