Area Reservation Sales Supervisor

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service.

The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes.

In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

For more information:

Follow White Barn Inn on Facebook and Instagram @White Barn Auberge

• Answer all incoming calls in less than three rings in a professional and friendly demeanor following Auberge Collection call quality and brand standards.

• Supports the team’s shared Email Inboxes by sending professional, customized quotes for guests and following up to ensure bookings are curated appropriately.

• Achieves & exceeds monthly individual & team conversion and revenue goals.

• Ensures Hub occupancy coverage to maintain a call abandonment of 4% or less.

• Resolve guest challenges and special requests in a timely manner by coordinating efforts with other departments and Reservations Leadership.

• Pursues outbound revenue opportunities through our lead management system.

• Stays up to date with all communication and hotel information

• Ensures that appropriate guest follow-up takes place in a timely and proper fashion.

• Provides detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.

• Maintains rate integrity under revenue management strategies, also with Agents.

• Collaborates with Leisure Sales Specialist in responding to Leisure inquiries in their absence and shared oversight of the Email Inboxes.

• Assists with manual entry of VIP and Marketing reservations as needed.

• Completes month-end and Deposit Ledger reconciliations as needed.

• Strives to maintain a standard of 80% or higher on shop calls as well as instill best practices and learnings with the team of Reservation Agents.

• Assists in maximizing hotel room revenue and occupancy numbers.

• Participates in reservations sales training, familiarization trips to all hotels as scheduled.

• Participates in department meetings as scheduled.

• Oversees daily tasks and participates on the completion of the Reservations Checklist.

• Must be willing to work a flexible schedule, including weekends, and holidays.

• Must be a cultural ambassador and participate positively in a sales team environment.

• All other duties as assigned by Reservations Leadership.

• Strong computer skills, including Opera, Revinate, HMS, Synxis, Google & Microsoft Suites.

• Ability to work midweek, weekends, and holidays with the ability to thrive and succeed in a fast-paced, demanding work environment, and flexibility to changes in direction, routine, and scheduling.

• Preferably two years in a hospitality or reservations…