Loan Officer

Description

The Home Loan Officer serves as a key point of contact for prospective borrowers, guiding them through the mortgage application process. This role involves conducting comprehensive interviews with applicants to assess their financial needs and goals, clearly explaining available loan programs and eligibility requirements, and gathering all necessary financial documentation. The Home Loan Officer performs an initial analysis of the applicant's financial profile to determine whether minimum qualification standards are met and provides informed recommendations on suitable loan products.

This position requires strong interpersonal skills, attention to detail, and a commitment to delivering a positive and compliant borrower experience.

This position is available to work hybrid (onsite at the branch 2-3 days weekly). Open to all areas with branches within Michigan and Northern Illinois.

• Monday - Friday: 8:30am - 5:00pm ET
• Saturday Rotation (approximately every 4 weeks): 9:00am - 1:00pm ET

• Salary:
  • Level I: $21.00 - $26.00+ per hour, dependent on experience
  • Level II: $27.00 - $32.00+ per hour, dependent on experience
  • Senior Level: $33.00 - $40.00+ per hour, dependent on experience
  • In the best interest of serving our members, and as a not for profit organization, MSUFCU positions not eligible for commission or sales incentives. Learn more about our community-driven interest here: https://(Use the "Apply for this Job" box below)./
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with a company match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave
• Learn more about our benefits

• Home Loan Officer I
  • Ensures phone coverage by adhering to the schedule, and remaining available to support members and staff during Credit Union business hours
  • Originates home equity applications after conducting thorough interviews with members to ensure members are informed as to the home equity product and terms that will best fit their needs
  • Assists members with mortgage products and applications with the assistance of an experienced Home Loan Officer
  • Communicates with members on a regular basis as to the status of their loan application and documents member communication in application processing system
  • Communicates with staff and management on a regular basis regarding application issues and/or status of member's loan application
  • Returns e-messages, phone messages and emails from members by the end of the day to ensure clear, concise communication
  • Assists members and peers throughout the loan process to maximize loan closings and achieve origination goals
  • Identifies and sells products and services, provides personalized financial education to enhance member experience, and achieves individual and departmental goals.
  • Resolves member service complaints or errors; expends up to position's authorized dollar amount of up to $150.00 when applicable to place the Credit Union in a better position, or to resolve problem situations with members
  • Makes home equity lending decisions within assigned lending approval limits; or makes recommendations for preapproval or denial for Underwriter review
  • Understands the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations
  • Performs other duties as assigned
• Home Loan Officer II
  • Originates mortgage and home equity applications after conducting thorough interviews with members to ensure members are informed as to the mortgage products and terms that will best fit their needs
  • Communicates with members on a regular basis as to the status of their loan, while also keeping third parties, including Realtors, up to date with the loan status
  • Attends networking events, meetings, and luncheons with Realtors, Builders, Financial Planner, etc. to build relationships and attract home loan referral business
  • A…