General Manager

Pay Transparency

$60,000 - $65,000 base salary plus bonus potential.

The General Manager leads the Potbelly shop, bringing positive vibes to create a culture of belonging and teamwork, making Potbelly a fun place for team members and customers.

• Competitive pay with performance-based annual raises
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with employer contribution
• Commuter Benefit Program
• 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

• Strong customer focus and delight customers with great food and good vibes
• Friendly and customer service oriented
• Strong written and verbal communication skills
• Enjoy fast-paced environment
• Team player
• Problem solving
• Open availability and ability to maintain deadlines while running a shift
• Strong organizational multitask ability
• Can handle heat of kitchen; knife skills a plus
• Handle noise levels and allergens management
• Build and develop strong teams, conflict resolution
• Strong interviewing skills
• Write effective schedules and maintain labor goals
• Microsoft Office skills
• Strong business acumen and financial report interpretation
• Minimum 2 years as General Manager in restaurant or retail with P&L responsibility preferred
• Stand/walk 8-9 hours as needed
• Work minimum 45 hours per week
• Lifting up to 10 lbs frequently and up to 50 lbs occasionally
• Illinois food safety certification within 30 days

• Train, coach, develop all shop team members
• Assess staff abilities, implement development plans
• Interview, select and hire great people representing values
• Maintain Good Vibes culture
• Schedule associates, trainers, shift leaders
• Update communication board
• Hold regular meetings with key
• Delegate tasks to team and ensure high execution standards
• Follow security procedures
• Follow back-of-house procedural standards
• Count drawers, daily cash handling
• Drive neighborhood marketing and promotions
• Control cost of goods and inventory variances
• Create local marketing plan
• Control assigned P&L line items
• Spend 80-90% on shop floor front of house
• Prioritize while running shift
• Comply with health and safety standards
• Handle customer complaints/issues
• Other duties as assigned

We are committed to a welcoming environment. All employment decisions are based on qualifications, merit, and business needs. Equal opportunity employer. Each applicant considered without regard to protected basis.

Applications must be submitted by 3/12/2026. Posting may close earlier if a suitable candidate selected.