Traffic Court Specialist

Traffic Court Specialist

Under general supervision, performs a variety of specialized clerical and customer service duties in support of the Traffic Administration Services Program, including reception, cashiering, processing of traffic court documentation, data entry, record-keeping, and filing; provides general information and assistance and explains traffic school program, policies, and procedures to court patrons, staff, and the general public; maintains manual and computerized records; and performs related duties, as assigned.

The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Provides clerical support and assistance in the day-to-day operations of the Traffic Administration Services Program at an assigned courthouse; screens calls and visitors; assists patrons and the general public at the front counter and directs to appropriate locations and/or staff.
• Responds to requests for information; and assists in interpreting and applying rules, regulations, policies, and procedures.
• Provides information related to tickets and citations, traffic school, certificates of completion, applicable fines, time frames, extensions, and court processes related to the Traffic Violators School Program; escalates requests requiring judicial correspondence to appropriate supervisory staff or court personnel.
• Receives and processes traffic school certificates of completion electronically, in person, and via mail; reviews certificates for authenticity, accuracy, and completeness; processes certificates through electronic system and ensures updates are accurately communicated to the Department of Motor Vehicles (DMV); notifies customers of any issues with their certificates and/or DMV clearance.
• Receives and processes payments for citations, fines, and traffic school fees; issues receipts; balances cash and receipts at the end of each business day.
• Prepares, monitors, and processes a variety of transactional documents including traffic school inquiries, judicial correspondence, Bail forfeiture Set Aside Motions, and electronic abstracts.
• Enters and retrieves information from both hard copy and electronic records; utilizes various manual and electronic tools to log, track, summarize, and report information.
• Maintains and updates accurate and detailed records, verifies accuracy of information, researches and resolves discrepancies; retrieves information from computer systems and databases.
• Prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in departmental or central files.
• Maintains the confidentiality of sensitive and confidential information, including defendant personal information, court documents, and records.
• Provides courteous, respectful, honest, timely and professional communication and information to all Authority and court staff, patrons, visitors, and the general public; utilizes effective de-escalation techniques as necessary.
• Performs other related duties as assigned.

Essential Knowledge and Abilities:
Knowledge of:

• Operations and services of assigned courthouse and Traffic Administration Services Program.
• Divisional policies and procedures within assigned areas of responsibility.
• Methods and techniques of compiling information and data.
• General office business and administrative practices.
• Authority and court cash handling and balancing processes.
• Methods and techniques of preparing routine office and business correspondence.
• Record keeping principles and practices.
• Business arithmetic.
• Authority and mandated safety rules, regulations, and protocols.
• Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility.
• Techniques for providing a high level of customer…