Automotive Office Clerk

Qualifications

• Education:
  
  High school diploma or the equivalent.
• Other:
  Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Ability to type 40 words per minute.

• Surroundings: spend time indoors in air‑conditioned areas.
• Sitting: for prolonged periods.
• Standing: on a regular basis.
• Walking: on a regular basis.
• Bending, twisting and/or stooping: on a regular basis.
• Kneeling and/or Squatting: infrequently.
• Lifting: 10 lbs to 25 lbs infrequently.
• Reaching and/or lifting overhead: infrequently.
• Climbing: stairs.
• Repetitive hand/finger movement: for prolonged periods.
• Grasping/grabbing with hands: infrequently.
• Pushing and Pulling: infrequently.

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.

• Provide expert assistance to office staff to ensure a smooth running and productive office environment.
• Establish and maintain a precise, easy to access filing system for all necessary documentation.
• Make available reliable, up to date and high quality word processing to GM and other office staff.
• Use a computer terminal to imput warranty registrations, customer information, parts orders, and warranty claims.
• Record insurance information, vehicle sale, and repair orders.
• Sustain assigned programs such as Service Contracts and Quality Assurance.
• Order required office supplies purchases.
• Open and disburse all mail to the appropriate personnel.
• Conduct courteous and efficient telephone communications. Maintain accurate documentation of messages or forward calls.
• Promptly acknowledge external and internal customers in a friendly, courteous and considerate manner.
• Fullfill other duties as assigned.