Alice - Service Advisor Job Alice area,Texas USA,Entertainment & Gaming

Position: Hacienda Ford of Alice - Service Advisor

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with an excellent service experience and understanding their needs.

Duties and Responsibilities:

Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
Discuss schedule maintenance with cost and time estimates.
Greeting clients on the service drive.
Effective walk around of the customer's vehicle.
Ensure that required documentation is complete and complies with regulations and standards.
Product knowledge and safety.
Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
Update clients on the progress of the repair and its status accordingly.
Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
Maintain an excellent Customer Satisfaction Index (CSI).
Perform other duties as assigned by the service manager.

Job Requirements:

Valid Driver's License
Driving record that meets insurance requirements and company policy
Must be able to pass background check and pre-employment drug screen

Qualifications and Skills:

Professional appearance
Excellent communication capability
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities

Hours:

The Service Department is open during the following hours:

Monday - Friday 7:00 AM - 6:00 PM

Saturday 7:00 AM - 4:00 PM

Benefits:

Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.

401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.

Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.

Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.

Sick leave 3 paid days per service year - 100% employer paid.

Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.

Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Thank you for your interest in this position.