Residential Assistant at Princess Alice Court

£25,045 to £25,421 per annum pro rata (for exceptional performers, there is scope for further progression up to £29,234 per annum, pro rata)

Onsite
This role will be based on site, primarily in the named location.

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience.

Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement.

Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates. Student Living have won the GSLI Best University Housing award 4 years running. This is in recognition of our commitment to ongoing, high quality customer service and providing our residents with a great student experience.

Whichever team you become a part of; student experience is our focus!

THIS OPPORTUNITY IS AVAILABLE FOR UNIVERSITY OF DERBY STUDENTS ONLY

As a friendly and approachable point of contact for our student residents, you will provide excellent customer service to our residents to ensure the smooth and effective running of the halls accommodation.

The role is varied and will involve general administration duties along with organisation of events. There may also be an element of looking after the wellbeing of our students and referring them for support if needed. You will be managed by a Hall Manager and there will be a set shift pattern; you will work 22.5 hours over a 3 week period on rolling rota.

This is for 22.5 active duty hours and to be on call at weekends, with opportunity for overtime if desired.

This is a fixed term contract until 3rd July 2027. You will be eligible for discounted accommodation. This role will be based at Princess Alice Court.

It is not required that you work at the halls that you live in, but you will need to be a student living in University halls in the academic year 26/27.

We are seeking a highly organised and customer-focused individual with experience in customer service and administration. The ideal candidate will demonstrate a solid understanding of general administrative tasks and report writing, ensuring efficiency and accuracy in all aspects of their work.

The successful candidate will have a clear understanding of what good customer service entails, with the ability to engage positively with a range of stakeholders. Strong IT literacy and proficiency with basic software applications are essential for this role, along with excellent written and oral communication skills to convey information clearly and professionally.

A key requirement is the ability to maintain confidentiality when handling personal data, ensuring compliance with data protection standards. The candidate will also thrive in a small team environment, contributing positively while managing tasks independently where required.

If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Please note that students on a Student Visa will not be eligible to apply for this role due to the on call element of the role and the working restrictions attached to Student Visas.

• To be the first point of contact during working hours. To liaise with site personnel whilst on duty, complete handovers with the Hall Manager, Halls Support Officer or Community Supervisor both prior to and following a shift. To always deliver excellent customer service enhancing the student experience.
• Adhere to all Derbyshire Student Residences Ltd (DSRL) & University of Derby (UOD) policies and procedures whilst carrying out duties including, but not limited to office cover, issuing post/parcels to residents, issuing and receiving keys, parking fobs and door entry fobs or keys , report writing, entering flats, attending to lock outs and other duties deemed within the remit of the post.
• To assist in the management of critical incidents/welfare concerns/other…