Admin Assistant

Join Our Team as an Admin Assistant at Tinder Touch Healthcare Services, LLC!

Are you organized, detail-oriented, and passionate about making a difference in the lives of others? Tinder Touch Healthcare Services, LLC, located in Aliquippa, PA, is seeking a dedicated Admin Assistant to join our team. In this role, you’ll play a crucial part in ensuring our clients receive the reliable, professional, and person-centered care they deserve.

As an Admin Assistant, you’ll wear many hats to keep our operations running smoothly. Here’s a glimpse of your day-to-day responsibilities:

• Coordinate the start and continuation of services for assigned clients.
• Maintain regular communication with clients, caregivers, families, and authorized representatives.
• Assist with new client intake and service coordination.
• Monitor client schedules, authorized service hours, and report changes in client conditions or needs.

• Develop and maintain caregiver schedules, matching them with clients based on availability and needs.
• Coordinate coverage for caregiver call-offs, vacations, and emergencies.
• Monitor uncovered shifts and communicate significant coverage concerns to management.
• Ensure caregivers report to their scheduled assignments and document schedule changes.

• Communicate professionally with caregivers regarding schedules and agency expectations.
• Assist with onboarding caregivers and assigning them to cases.
• Monitor attendance, tardiness, call-offs, and other scheduling concerns.
• Document employee-related incidents and refer disciplinary matters to management.

• Maintain accurate and confidential client and employee records.
• Ensure service documentation and timesheets are submitted and reviewed appropriately.
• Follow HIPAA, confidentiality, and agency policies while assisting with audits and compliance activities.

• Answer and route telephone calls, emails, and other communications.
• Maintain scheduling records, call-off logs, and operational documentation.
• Assist with payroll-related verification of scheduled and reported hours.
• Prepare reports and participate in staff meetings and training sessions.

To excel in this role, you’ll need:

• A high school diploma or GED.
• At least 1 year of experience in home care, healthcare, staffing, scheduling, customer service, or office administration.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in computer systems, including scheduling, payroll, email, and electronic documentation tools.
• Dependable transportation and a valid driver’s license (if travel is required for the position).
• The ability to maintain confidentiality, use professional judgment, and solve problems effectively.

• Previous experience in home care coordination or scheduling.
• Familiarity with Medicaid waiver/home and community-based services.
• Knowledge of compliance, caregiver scheduling, and incident reporting.

At Tinder Touch Healthcare Services, LLC, we are committed to providing exceptional care to our clients while fostering a supportive and professional environment for our team. We value:

• Professionalism
  :
  Maintaining high standards in all interactions.
• Reliability
  :
  Ensuring clients and caregivers can count on us.
• Teamwork
  :
  Collaborating to achieve the best outcomes.
• Commitment to Quality
  :
  Delivering person-centered services that make a difference.

We believe in empowering our team members to grow and succeed while upholding the values that make our organization thrive.