Volunteer Coordinator

Classification: Full Time/Non-Exempt Reports to: Shelter Manager/Associate Director

Department: Fundraising Date of Revision: April 29, 2026

The Volunteer Coordinator is responsible for the day‑to‑day operations of the volunteer program, ensuring volunteers are effectively recruited, trained, scheduled, supported, and retained. This role serves as the primary point of contact for volunteers and creates a consistent, positive experience that keeps people coming back.

• Serve as the primary contact for volunteers, ensuring timely, respectful communication
• Build relationships that increase retention and engagement
• Recognize and celebrate volunteers regularly (formal and informal)
• Identify and address barriers to volunteer participation

• Lead engaging volunteer orientations and hands‑on training
• Ensure all volunteers are properly trained before independent work
• Maintain clear, accessible training materials and SOPs

• Manage volunteer scheduling to ensure adequate daily coverage
• Match volunteers to roles that fit their skills and interests
• Coordinate with shelter staff to align volunteer support with operational needs

• Maintain accurate volunteer records, hours, and compliance documentation
• Track key metrics (retention, engagement, participation trends)
• Support continuous improvement of volunteer processes and systems

• Foster a welcoming, inclusive, and organized volunteer environment that embraces BCHS values
• Communicate updates, needs, and opportunities clearly and consistently
• Help create a culture where volunteers feel like part of the team—not an afterthought

• Volunteers show up consistently and feel confident in their roles
• New volunteers transition smoothly from orientation to active service
• Volunteer retention and engagement measurably improve
• Systems are organized, documented, and sustainable

• 1–3 years in volunteer coordination, customer service, training, or similar people‑focused role
• Strong organizational and time‑management skills
• Confident communicator (in‑person, email, and group settings)
• Ability to manage multiple priorities without losing attention to detail
• Comfort working in a fast‑paced, sometimes unpredictable environment

• Experience in animal welfare or nonprofit organizations
• Experience leading training or group facilitation
• Familiarity with volunteer management software

Active role requiring time on your feet, interacting with people and animals

Emotionally rewarding but can include exposure to challenging animal welfare situations

Weekend and early evening availability required

• Exemplify our organization’s core values and mission
• Support and follow company policies and procedures
• Participate in regularly scheduled meetings
• Meet deadlines and respond promptly to all communications
• Regular and consistent attendance for the assigned work hours is essential
• Accurately record work time
• Complete expense reports as required
• Maintain exceptional work ethic
• Other duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Beaver County Humane Society is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or other protected veteran.