Team Member-Aliquippa

Job Description

All Team Members at Family Farm and Home must show the desire to work toward our Mission to build a family dedicated to providing exceptional service, products, and prices focused on fulfilling the lifestyle needs of our customers who aspire to Live, Work, & Grow. Additionally, a Team Member will be responsible for contributing to the daily maintenance of the store appearance which includes stocking products, placing items into back stock areas, recovery and assembly of products, operations of the cash register, and the general cleanliness of the store.

• Promote Family Farm and Home mission statement and family values.
• Execute daily operational goals and priorities assigned by store management.
• Utilize Farm Hand to receive communication and tasks from corporate office and store management.
• Greet customers as they enter/exit the store; interact with store customers in a pleasant and positive manner.
• Solicit customers to sign up for Family Farm and Home Programs, such as Loyalty program, Extended Warranties, Add-on Initiative, Financing, and Item of the Month.
• Answer phone calls in a professional manner; approach and assist customers in store, on Family Farm and Home supported internet sites, as well as process special orders.
• Utilize POS to checkout customers and follow all cash handling processes and procedures.
• Utilize On the Go to complete POGs and Mass layouts in the correct locations per the store layout.
• Utilize Harvester to complete online customer orders.
• Understand, support, and solicit customers to use financing options and use current financing websites to complete customer credit inquiries.
• Assist in setting promotional signage, price changes, clearance prices, and any other in‑store signage as directed by store management or company officials.
• Assist in freight, recovery and out‑of‑stock processes.
• Responsible for achieving passing scores on corporate store audits, assessments, store walks.
• Maintain awareness of in‑store safety issues and shoplifting activities; communicate all potential issues to the store management team.
• Uphold and support all company Loss Prevention measures.
• Operate a forklift and/or pallet jack safely and efficiently (Only 18 years old and above).
• Assist in building/assembling store displays, products, and fixtures.
• Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
• Uphold merchandising, store cleanliness and safety standards.
• Assist in the completion of Daily Operational standards checklist.
• Contribute to a positive working environment for all team members.
• All other duties as assigned by store management or company officials.

• Work a flexible schedule including weekends, evenings, and holidays.
• Commit to excellent service and customer satisfaction.
• Communicate clearly and effectively with all customers and team members.
• Have strong organizational skills and pay attention to detail.
• Be able to multitask.
• Have basic computer system knowledge.
• Be able to stand for extended periods of time.
• Be able to reach, bend, twist, kneel, and lift up to 50 lbs.