Banking Industry Client Partner

Role description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

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You Are:

As the Senior Client Partner for UST, you will have the exciting challenge of growing and expanding Digital Transformation solutions business across the Banking vertical. You will manage a portfolio, lead senior-level client relationships, expand growth within the account, P&L for the top and bottom line, and ensure client success while growing the client relationship.

The Opportunity:

• Manage and grow a large Banking client portfolio, addressing industry-specific challenges such as personalization, inventory management, and digital commerce.
• Develop and execute growth strategies grounded in Banking domain knowledge and market trends, with full P&L responsibility.
• Ensure client success by delivering high CSAT, measurable business outcomes, and strategic guidance tailored to Banking operations.
• Establish and expand executive-level relationships, positioning yourself as a trusted Banking advisor.
• Leverage your network and industry connections to open new doors, influence decision-makers, and co-create solutions.
• Collaborate closely with UST's Sales, Delivery, and Operations teams to define and deliver differentiated value rooted in Banking expertise.
• Lead cross-functional teams to exceed expectations and deliver excellence in every engagement.

What you need:

• At least 15 years of experience in client relationship management, with a strong impact on revenue growth and strategic account development.
• Deep understanding of the Banking and/or CPG industries, including trends in consumer engagement, digital transformation, and supply chain innovation.
• Proven ability to apply domain expertise to shape client strategy and influence outcomes.
• Strong experience in the global delivery model and managing complex engagements.
• Demonstrated success in managing P&L responsibilities and driving profitable growth.
• Thought leadership and entrepreneurial mindset, with a history of innovation and strategic thinking.
• Proven ability to build and maintain long-term relationships at the senior executive level (CXO and CXO-1), with a consultative and industry-informed approach.

Bonus points:

• MBA or Master's degree

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $ 174,000-$261,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.

Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent childcare, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our…