Salesforce Business Analyst

We are seeking a Salesforce Business Analyst/Scrum Master with a strong business analysis background and experience in Agile delivery. This role acts as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions are effectively designed, implemented, and aligned with business objectives.

• Elicit, analyze, and document business requirements for Salesforce initiatives.
• Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
• Maintain documentation including BRDs, FRDs, workflows, and traceability matrices.
• Perform impact analysis for enhancements, defects, and change requests.
• Collaborate with Salesforce developers, administrators, and architects to ensure accurate implementation of requirements.
• Provide functional guidance on Salesforce features such as objects, fields, workflows/flows, validations, reports, and dashboards.
• Support user acceptance testing (UAT) by creating test scenarios, coordinating with stakeholders, and validating outcomes.
• Assist with release readiness activities and post-deployment validation.
• Participate in Agile ceremonies including backlog grooming, sprint planning, reviews, and retrospectives.
• Partner with Product Owners to prioritize backlog items and ensure readiness for development.
• Act as a liaison between business and technical teams to ensure alignment and smooth communication.
• Facilitate workshops, requirement walkthroughs, and stakeholder review sessions.
• Communicate progress, risks, and dependencies to stakeholders and leadership.

• 5+ years of experience as a Business Analyst, preferably in Salesforce or CRM-based programs.
• Strong understanding of Salesforce data model, security, automation, reporting, and dashboards.
• Experience writing user stories and acceptance criteria in Agile environments.
• Experience working with Agile tools such as JIRA and Confluence or similar platforms.
• Strong analytical, problem-solving, and documentation skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with cross-functional teams and stakeholders.
• Ability to translate complex technical concepts into business-friendly language.

• Experience performing Scrum Master responsibilities within Agile teams.
• Experience supporting end-to-end Salesforce implementations or enhancements.
• Familiarity with release management and post-deployment validation processes.