Lead II - Production Support

Are you ready to drive excellence in production support? We're seeking a talented individual to take on a pivotal role in managing and enhancing our Manufacturing Execution System (MES) at our Aliso Viejo, CA location. This is an exciting opportunity to work in a dynamic environment, ensuring seamless operations and continuous improvement. If you thrive in a fast-paced setting and have a passion for technology and innovation, we want to hear from you!

• Lead and guide the team in resolving support issues within defined timelines.
• Coordinate incident and problem management activities across support teams.
• Plan and manage application/infrastructure releases and configuration changes.
• Conduct Root Cause Analysis and implement permanent fixes to prevent issue re-occurrence.
• Maintain a knowledge base of known support issues and resolutions.
• Create and maintain an application support service catalogue.
• Ensure application monitoring and performance tuning processes are in place.
• Handle critical customer escalations and manage stakeholder communications.
• Mentor team members and provide career guidance.

• Bachelor's degree or equivalent experience in Engineering, Computer Science, Life Sciences, Information Technology, or a related field.
• Experience in supporting MES implementation or site IT project coordination in manufacturing environments.
• Strong commitment to quality and engineering excellence.
• Excellent communication and interpersonal skills.

• Experience working with distributed teams in different time zones.
• Ability to handle customer escalations and manage under highly stressful situations.
• Knowledge of Agile methods and integrated development environments (IDE).

Ready to take the next step in your career? Apply now and become a key player in our production support team!

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