Technician , IT Support; Temp

Responsibilities

• Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates.
• Coordinate and communicate with associates to replace leased workstation equipment to ensure an accurate transfer of all data and software applications.
• Triage, process, communicate, elevate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process associate status changes of user accounts and computers within Active Directory and archival of user data.
• Wipe data from leased workstations using enterprise software and process for shipment back to vendor.
• Set up and configure new Windows desktops/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, One Drive, Teams) and Adobe Creative Suite.
• Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
• Participate in departmental meetings and assigned projects or tasks by IT management.
• Help to maintain IT hardware inventory including workstations, monitors, docking stations, printers, etc.
• Understanding of single sign-on and multifactor authentication technologies.
• Perform other duties and responsibilities as assigned.

Job  

Salary Range: $19.45/Hour - $35.51/Hour (Financial compensation packages may be higher/lower than listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand)