DocuSign Application Specialist
Listed on 2026-08-16
-
IT/Tech
IT Business Analyst, Systems Administrator, IT Support, Unix/Linux
We are seeking an experienced Docu Sign Application Specialist to support and administer Docu Sign as an enterprise-level eSignature platform, including integrations, validation, and global business support. This role will play a key part in the transition from Adobe Acrobat Sign to Docu Sign and will ensure secure, compliant, and scalable eSignature solutions across regulated environments.
Key Responsibilities- Administer, configure, and support Docu Sign eSignature and CLM, if applicable, in an enterprise environment.
- Design, build, and maintain Docu Sign templates, workflows, Power Forms, envelopes, and reporting.
- Develop and support Docu Sign APIs and out-of-the-box integrations with enterprise platforms such as CRMs, including Salesforce, document management systems, and Microsoft Power Automate / Power Platform.
- Configure and support SSO integrations using SAML and OAuth.
- Work closely with business users to gather requirements, analyze issues, and implement solutions.
- Coordinate with Docu Sign vendor support to open, track, and resolve tickets.
- Support change management, releases, and platform upgrades.
- Ensure compliance with validated system requirements, including 21 CFR Part 11, documentation, audit readiness, and electronic signature controls.
- Create and maintain technical documentation, SOPs, and training materials.
- Support migration activities from Adobe Acrobat Sign to Docu Sign.
- Promote best practices and continuously improve platform stability and user adoption.
- Support incident, problem, and change management activities within defined SLAs.
- Perform troubleshooting and root-cause analysis for business-critical application issues.
- Support enterprise applications across UNIX and Windows platforms, including log analysis.
- 7+ years of experience supporting enterprise eSignature platforms, with strong hands‑on Docu Sign experience.
- Deep expertise in Docu Sign Templates, Power Forms, Workflows, APIs, and Reporting.
- Strong experience with the Docu Sign Admin Console and account configuration.
- Experience integrating Docu Sign using REST APIs.
- Strong knowledge of JSON and XML, with XSD/XSLT knowledge preferred.
- Experience configuring SSO using SAML 2.0 and OAuth.
- Strong experience working in validated environments with 21 CFR Part 11 compliance.
- Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis.
- Hands‑on experience with incident, problem, and change management tools such as Service Now.
- Strong troubleshooting and root‑cause analysis skills.
- Ability to work directly with business stakeholders and resolve issues within defined SLAs.
- Strong understanding of enterprise security, compliance, and audit requirements.
- Experience participating in requirements gathering, design, development, and testing.
- Ability to support and troubleshoot high‑volume, business‑critical applications.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Strong collaboration and teamwork skills in a cross‑functional, global environment.
- Hands‑on experience delivering Docu Sign implementation or migration projects.
- Experience with Docu Sign CLM.
- Experience migrating from Adobe Acrobat Sign to Docu Sign.
- Exposure to GxP systems beyond 21 CFR Part 11.
- Experience mentoring, training, and enabling support teams.
- Advanced Excel skills for data analysis and reporting.
- Experience with Microsoft Power Automate / Power Platform.
- Knowledge of enterprise integration patterns.
- Proactive mindset focused on continuous improvement and operational excellence.
Mandatory Areas
Must Have Skills
7+ years of experience supporting enterprise eSignature platforms, with strong hands‑on Docu Sign experience
Deep expertise in:
Docu Sign Templates, Power Forms, Workflows, APIs, and Reporting
Docu Sign Admin Console and account configuration
Experience integrating Docu Sign using:
REST APIs
JSON, XML (XSD/XSLT knowledge preferred)
Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications
Strong experience working in validated environments (21 CFR Part 11) — mandatory
Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis
Hands‑on experience with incident, problem, and change management tools (e.g., Service Now)
Strong troubleshooting and root‑cause analysis skills
Ability to work directly with business stakeholders and resolve issues within defined SLAs
Domain Experience (If any ) – Lifescience experience
Must have Certifications – None
Location
- Remote
Onsite Requirement
- Remote
Number of days onsite
- Remote
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).