Endpoint Operations Representative II

Endpoint Operations Representative II

Pay Range: $29.79 - $44.68

Scheduled Weekly

Hours:

40

The Endpoint Operations Representative II provides advanced technical support and system management for the organization's endpoint environment.

• Handles complex troubleshooting, endpoint security administration, and software deployment projects while mentoring junior staff.
• Operates with increased autonomy, collab on service improvements and technical escalations.
• Independently troubleshoot and resolve intermediate-level hardware, software, and network issues.
• Handle more complex cases before escalating.
• Configure, deploy, and manage endpoint devices using unified endpoint management (UEM) tools like Microsoft Intune or Quest KACE.
• Support software installations and updates across the fleet.
• Maintain accurate records of endpoint devices, manage equipment life cycles, and coordinate with procurement for device replacement or upgrades.
• Assist in supporting mobile devices through MDM platforms (iOS, Android).
• Configure and troubleshoot mobile applications and device policies.
• Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
• Provide on-site support for remote or branch offices, handling escalated issues and provisioning new equipment for location setups.
• Enforce basic security protocols, ensuring devices meet security baselines and reporting on compliance issues.

Performs other duties as assigned. Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

• High School Diploma or GED required
• 1-3 years of prior related experience required
• Azure Fundamentals (AZ-900) preferred
• ITIL 4 Foundation preferred
• Good IT Support Certification preferred
• Participation in the CA DMV pull program may be required depending on assignment

• System Administration:
  Advanced endpoint device configuration and troubleshooting OS deployment and system imaging (Windows, macOS) Enterprise software deployment and management Asset lifecycle and inventory management Advanced diagnostics and hardware repair
• Security and Access Management:
  Group Policy administration Disk encryption management (Bit Locker, File Vault) Account provisioning and management Security patch deployment VPN configuration and support
• Enterprise Tools Proficiency:
  System management platforms (SCCM/MECM, Intune, JAMF) Active Directory administration
• Technical Operations:
  Power Shell and command-line operations Data backup and recovery procedures Advanced network troubleshooting
• Mobile device management
• Project Implementation:
  Hardware refresh coordination Software deployment management Office relocation support

100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.

Schools First FCU is committed to Diverse, Equitable, and Inclusive Hiring. At Schools First FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

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