Floating Assistant Community Manager

Job Scope

The Floating Assistant Community Manager assists the Community Manager in the successful site management of the apartment community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living. The Floating Assistant Community Manager will be available at various communities and will be responsible for administering the day‑to‑day leasing office operations and is responsible for overseeing all computer input of the apartment community.

The Floating Assistant Community Manager directs the leasing staff, and works with the Community Manager to recommend marketing and leasing strategies designed to meet the goals of Shea Properties.

The Floating Assistant Community Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

• Leads and participates in lineup each morning.
• Ensures Craigslist ads are posted daily.
• In conjunction with the Community Manager, supervises the input of all data into designated property management software and processing of related reports.
• Reviews and approves move‑out statements (SODA), ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as outlined in Shea Properties policies.
• Reviews and approves resident rental applications for move‑ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Business Properties' policies and procedures.
• Assists in negotiation of rent increases and lease renewals with residents and supports the Community Manager in the execution of all necessary documents to implement all approved rental increases.
• In conjunction with the Community Manager, coordinates with Leasing and Maintenance staff a calendar of scheduled move‑ins, ensuring all move‑in appointments are completed and all apartments are inspected prior to move‑in.
• In conjunction with Community Manager reviews Yieldstar each morning and submits pricing recommendations.
• Maintains all residents and vendor files, ensuring completeness and accuracy of all paperwork and documentation.
• Under the direction of the Community Manager, ensures the preparation and delivery of all legal and formal notices, including Three‑Day or 30‑Day Covenant to Quit, Rent Increase Notices, Late Charge Notices, and Notices of Violation of Community Rules and Regulations, in accordance with California Civil Code and Shea Properties policy and procedure.
• Ensures the maintenance of all account records and transactions including NSF's, Rent Allowances, Concessions, Rent Increases, Utility Billing Collection, and other management approved debits/credits.
• Prepares beginning‑of‑the‑week (Monday Morning) reports in an accurate and timely manner.
• In conjunction with the Community Manager, directs the functions of the leasing office, supervises the leasing staff’s daily activities and the preparation of all leasing paperwork and documents related to residency. Ensures schedule of leasing staff to ensure proper staff levels in anticipation of traffic demands and workload.
• Acts as gate‑keeper for Avid Exchange.
• Prepares work orders and submits for approval in Go Cart.
• Assists in the development, preparation and administration of the capital and operating budgets for the property.
• Participates in staff selection process. Recruits, hires, and trains all leasing staff under the approval and direction of the Community Manager.
• Prepares annual reviews for all direct reports, sets Incentive‑Based Compensation Bonus Plan (IBC) goals and objectives and implements Professional Development Plans (PDP) for all associates.
• Supports and motivates staff to participate in company‑sponsored classes and provided training, with the objective of completing PDP and individual goals. Ensures compliance with all mandatory training.
• Oversees and/or conducts weekly sales “leasing fundamentals” meetings, signs and submits fundamentals to Regional Manager for review.
• Supports industry networking and encourages direct reports to…