Customer Experience Manager
Job in
Aliso Viejo, Orange County, California, 92656, USA
Listed on 2026-03-05
Listing for:
24 Seven
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Client Relationship Manager, Business Management, Operations Manager, Business Analyst
Job Description & How to Apply Below
We’re hiring a Manager of Customer Experience to own and elevate the client journey end-to-end — from onboarding through ongoing service — and turn it into a predictable, proactive, white-glove experience.
This is not a player-coach role
.
This leader builds and enforces the systems that define how clients experience our company: communication, expectations, handoffs, and service quality.
This role reports to the VP of Operations.
What You’ll Do- Design and standardize the end-to-end client journey
- Lead, coach, and develop Account Managers and Project Managers
- Set and enforce white-glove communication and service standards
- Strengthen Sales ? PM ? AM ? Fulfillment handoffs
- Monitor client health, satisfaction, and risk
- Intervene early to prevent escalations and churn
- Build SOPs, playbooks, and scalable CX systems
- Provide leadership visibility into client experience performance
- 7–12+ years in Account Management, Project Management, CX, or Client Success
- Proven leadership of client‑facing teams
- Strong track record improving retention and satisfaction
- Experience building systems (not just maintaining them)
- High EQ, high accountability, and strong operational discipline
- Agency experience strongly preferred (legal or home‑services a plus)
This role is the heartbeat of our client experience. The right leader will turn CX into a true brand differentiator and help scale a white-glove service model into 2026 and beyond.
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