Customer Service Represntative

Responsibilities and duties include, but are not limited to, the following:

• Answering and managing multi-line phone systems with professionalism and efficiency.
• Scheduling, canceling, and rebooking appointments accurately.
• Providing thorough and courteous client and patient communication
• Responding to client questions and, when necessary, seeking appropriate assistance to ensure accurate information is provided.
• Managing a high volume of appointments and phone calls while maintaining consistent customer service standards.
• Performing daily task with high level of accuracy, organization, and attention to detail.
• Accurately documenting client communications as required.

• Minimum of one (1) year veterinary experience required.
• Excellent phone etiquette and interpersonal skills.
• Strong attention to detail and organizational ability.
• Proficiency in Microsoft office and basic computer applications.
• Ability and willingness to learn, grow, and follow established protocols and directions.
• Dependable, reliable, and accountable with a strong work ethic.
• Strong multitasking skills with the ability to remain calm and professionals in a fast-paced environment

• Ability to stand for an 8-9-hour shift (long periods of time).
• Ability to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
• Reliable transportation required.

At Ameri Vet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.