Service Function Diagnostics Engineer

Service Function Diagnostics Engineer

In this position, the Service Function Diagnostics Engineer is responsible for authoring and repurposing Open Test Exchange (OTX) service functions to support new vehicle delivery and module replacement commissioning globally. This role collaborates closely with Product Development, Quality teams, and diagnostic suppliers to deliver robust, high-quality, and timely service solutions. Key tasks include validating diagnostic solutions using software-in-the-loop simulations and hands-on, physical on-vehicle testing.

Additionally, the engineer manages the delivery of service information for New Model North American vehicle programs while resolving field issues with high urgency. Ultimately, this position ensures our global dealer network can diagnose and repair vehicles correctly the first time.

What you'll do...

• OTX Development:
  Author and develop global Body/Chassis/Electrical (BCE) service routines using Open Test Exchange (OTX) standards, incorporating Java coding where appropriate.
• Requirements Integration:
  Interface directly with Product Engineering to interpret new system requirements and implement robust, reliable diagnostic routines.
• Data & Protocol Management:
  Analyze and manage Controller Area Network (CAN) data to support application development, testing, and debugging.
• Module Diagnostics:
  Implement Module Diagnostic Identifiers (DIDs) to support data logger functionality as a primary diagnostic solution.
• Testing & Validation:
  Validate diagnostic solutions using both software-in-the-loop simulation and hands-on, physical on-vehicle validation.
• Specification Alignment:
  Collaborate with Design and Release (D&R) engineers to resolve system issues and anomalies within Part 2 specifications.
• Field Problem Resolution:
  Partner with the Technical Assistance Center (TAC) to investigate, troubleshoot, and resolve critical diagnostic issues in the field with a high sense of urgency.
• Launch & Delivery:
  Manage the quality, on-time development, and delivery of service information for New Model North American vehicle programs.
• Supplier
  
  Collaboration:
  
  Act as the technical liaison between Product Development, Quality, and Service Information Suppliers to ensure seamless delivery.
• Continuous Improvement:
  Review, track, and resolve publication concerns and improvements for both current and past model vehicle programs.

You'll have...

• Bachelor's degree in computer engineering, Electrical Engineering, Mechanical Engineering, or a closely related technical field.
• 3+ years of experience in vehicle diagnostics, automotive electrical systems engineering, or software development.
• 2+ years of experience using the Grade-X OTX Editor for diagnostic content authoring.
• 2+ years of experience with vehicle electrical architectures and communication protocols (CAN, LIN, DoIP).
• 2+ years of experience managing technical projects from initial concept/ideation through to final field implementation.
• 2+ years of experience with analytical and structured problem-solving capabilities using methodologies such as Fishbone, 5-Why, and 8D.

Even better, you may have...

• Master's degree in computer engineering, Electrical Engineering, Mechanical Engineering, or a closely related technical field.
• Relevant automotive engineering or software certifications are a plus.
• Demonstrated hands-on experience using Ford Scan Tools, specifically the Ford Diagnosis and Repair System (FDRS) and Integrated Diagnostic System (IDS), including module programming functions.
• Familiarity with standard software development environments (e.g., Python, C#, Java, C++) and solid understanding of basic programming constructs (e.g., Boolean variables, loops, functions, XML data structures).
• Ability to perform physical, hands-on, on-vehicle diagnostic testing and validation in engineering garages or vehicle environments (requires physical mobility to access vehicle cabins, under-hood, and under-dash areas).

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global…