Global Service Diagnostics & Repair Program Manager

Global Service Diagnostics & Repair Program Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position...

The Global Service Diagnostics & Repair Program Manager position reports to the Director of Digital Repair Strategy and is responsible for ensuring collaborative cross-functional delivery of key transformational initiatives and JV (Joint Venture) workflows.

They will operate at a higher altitude, overseeing development of workplans/roadmaps, monitoring program/project progress and tracking to milestone deliveries. Cross-functional orchestration and organization is critical to ensure program launch successes and driving accountability across global teams.

This leader should be comfortable and familiar in representing the Voice of the Dealer & Technician when interfacing other cross-functional teams, along with maintaining Voice of the Customer mindset in driving towards continuous improvement of operations.

What you'll do...

• Program Management Skills/Leadership - strong Program Management skills and basic knowledge of vehicle diagnostic functional teams/deliveries preferred.
  • Act as Single Point of Contact on key initiatives
  • Direct/coach team on development of workplans and execution of key initiatives (presently OTA (Over-The-Air) initiatives, JV support plan development)
  • Drive cross-functional /cross-company collaboration in support of timing and objectives
  • Engage leadership and elevate as needed to overcome barriers or breakdowns
  • Hold cross-functional teams accountable to deliveries to milestone targets
  • Coordinate warm hand-offs to regular launch deliverable teams (Diagnostics, Publications, Systems) once as appropriate and required to support vehicle launch efforts.
• Build repository of JV best practices
  • Document approach on support plan development, organization, and execution.
  • Coordinate change control management (maintain agility in managing the churn expected from working with JV programs, and build team resilience in handling pivots)
  • Global Program Management – Work closely with DFS (Design For Service) counterparts in other regions to provide a single aligned voice for FCSD to the Program Team.
• Global experience in driving collaboration and partner management
  • Ensure alignment with global partners on delivering to workplan
  • Program/vehicle lifecycle awareness & timing - ensure that changes are democratized and adjusted to
  • Build-up JV knowledge and expertise - develop a generic approach to JV partnerships for GSDR on future engagements
• Culture/Our Truths
  • Role model Ford OS behavior’s & develop team to achieve success in Excellence, Focus and Collaboration
  • Promote/embrace work life balance
  • Utilize empowerment, coaching & counselling w/actional feedback, team building and process improvements to create a work atmosphere that develops employees to their fullest potential.

You’ll have...

• Bachelor's degree
• 5+ years of experience with program management
• 5+ years of experience with business office management
• 5+ years of experience with budgeting / PO management
• 5+ years of experience with people leadership

Even better, you may have...

• Knowledge of Ford diagnostics deliverables and systems preferred
• Experience and ability to:
  • Lead through influence and collaborate across Ford Customer Service Division and other Enterprise partners
  • Utilize data and customer insights to influence strategic decisions and identify opportunities to improve (people/process/platform)
• Strong business acumen
• Possess strong interpersonal skills, with ability to demonstrate…