Diagnostics Design Specialist: Cloud & Prognostics

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The Design for Service (DFS) organization improves vehicle serviceability on next-generation Ford vehicles and technologies. This occurs through cross-functional partnership with product development hardware, software and systems teams throughout early development phases. The DFS Diagnostic Design Specialist is responsible for influencing the design of software-controlled systems to improve diagnostic and prognostic experiences for automotive technicians. The result is faster and more accurate diagnosis at Ford dealerships, reduced Cost Per Repair, future Warranty Cost Avoidance and best-in-class Cost of Ownership.

The DFS Diagnostic Design Specialist will develop solutions for:

• Self-Diagnostics and Prognostics
• Cloud-Assisted and Remote Diagnostics
• Guided and Pinpoint Test Diagnostics
• Onboard and Offboard Capabilities

The DFS Diagnostic Design Specialist’s core responsibilities are:

• Act as the voice of the automotive technician, subject matter expert for Ford’s dealership diagnostic processes and real-world diagnostic experiences that occur at dealerships
• Author and own functional diagnostic and prognostic requirements that describe technician use cases; co-author and champion logical requirements that meet those use cases
• Create and facilitate training, demos, and service trials for the purpose of up-skilling our PD partners in the realities of dealership diagnostic and prognostic experiences
• Provide strategic oversite, partnership, and project management for special cross-functional projects, including “shift left” process improvements to pull diagnostic design ahead in the development cycle
• Develop business cases weighing the cost of design improvement or development effort against potential Cost Per Repair and Warranty Cost Avoidance improvements

• 4-year college degree or equivalent experience and education (Automotive Technology, Automotive Engineering preferred)
• 3+ years of work experience in hands-on diagnostics at either a dealership, automotive OEM or supplier
• 2+ years of experience managing multiple cross-functional projects simultaneously
• Domain expertise in automotive dealership diagnosis and repair across a broad range of systems/components
• Familiarity and experience with overall automotive dealership service operations
• Working knowledge of CAN-based diagnostics and software updates
• Working knowledge of connected vehicle data and telematics
• Theoretical and industry knowledge of diagnostic and prognostic processes
• Proven experience with Interpreting electrical wiring diagrams, network topologies and feature boundary diagrams
• Experience authoring technical documents, including requirements, specifications, work instructions, and training
• Proven ability to tell a compelling data-driven story to gain stakeholder alignment
• Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.)
• Ability to work independently, be forward-thinking and pay consistent attention to detail

• Experience creating scan tool applications utilizing Unified Diagnostic Services (UDS)
• Experience applying connected vehicle data to service-facing solutions
• Experience developing prognostic, self-diagnostic or remote diagnostic features
• Knowledge of Product Development processes including vehicle and software development production systems, and requirement repositories
• Knowledge of Design Failure Mode and Effects Analysis (DFMEA)
• Ability to learn and adapt quickly, apply critical and strategic thinking to introduce creative solutions

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a…