Diagnostic Design Specialist

• Act as the voice of the automotive technician, subject matter expert for Ford's dealership diagnostic processes and real-world diagnostic experiences that occur at dealerships
• Author and own functional diagnostic and prognostic requirements that describe technician use cases; co-author and champion logical requirements that meet those use cases
• Create and facilitate training, demos, and service trials for the purpose of up-skilling our PD partners in the realities of dealership diagnostic and prognostic experiences
• Provide strategic oversite, partnership, and project management for special cross-functional projects, including "shift left" process improvements to pull diagnostic design ahead in the development cycle
• Develop business cases weighing the cost of design improvement or development effort against potential Cost Per Repair and Warranty Cost Avoidance improvements

• 4-year college degree or equivalent experience and education (Automotive Technology, Automotive Engineering preferred)
• 3+ years of work experience in hands-on diagnostics at either a dealership, automotive OEM or supplier
• 2+ years of experience managing multiple cross-functional projects simultaneously
• Domain expertise in automotive dealership diagnosis and repair across a broad range of systems/components
• Familiarity and experience with overall automotive dealership service operations
• Working knowledge of CAN-based diagnostics and software updates
• Working knowledge of connected vehicle data and telematics
• Theoretical and industry knowledge of diagnostic and prognostic processes
• Proven experience with Interpreting electrical wiring diagrams, network topologies and feature boundary diagrams
• Experience authoring technical documents, including requirements, specifications, work instructions, and training
• Proven ability to tell a compelling data-driven story to gain stakeholder alignment
• Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.)
• Ability to work independently, be forward-thinking and pay consistent attention to detail

Demonstrates expertise in automotive dealership diagnostics and repair, with a strong focus on developing functional requirements and facilitating training. Proven ability to manage cross-functional projects and communicate effectively across all levels of the organization.

• Automotive Dealership Diagnosis
• Project Management
• CAN-Based Diagnostics
• Technical Document Authoring
• Data-Driven Storytelling

• Automotive Technology
• Automotive Engineering
• Hands-On Diagnostics
• Electrical Wiring Diagrams
• Network Topologies
• Feature Boundary Diagrams
• Diagnostic Processes
• Prognostic Processes
• Service Operations
• Telematics

• Verbal Communication
• Written Communication
• Attention to Detail
• Independent Work
• Forward-Thinking

• Cost Per Repair
• Warranty Cost Avoidance
• Cross-Functional Projects
• Shift Left Process Improvements
• Stakeholder Alignment