Senior Library Clerk

Join the City of Allena vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: "To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence."

At the City of Allen, our employees bring the PRIDE values to life:

• People First Prioritizing others
• Respect Treating everyone with courtesy and dignity
• Integrity Serving with honesty and trust
• Deliver Following through and exceeding expectations
• Excel Driving innovation and continuous improvement

We do Work that MATTERS! Join a team that serves our community and makes a real impact every day.

The purpose of the position is to provide advanced clerical and customer service support within the library by accurately organizing and evaluating returned materials, including damaged items and those with missing parts, to determine whether they should be routed for librarian review, repaired, or returned to circulation, while also assisting patrons by answering incoming calls and providing accurate information regarding account status, library services, and general inquiries to ensure efficient daily operations and high-quality service delivery.

Essential Job Functions:

• Provides advanced customer service support by responding to patron inquiries in person, over the phone, and through library service points, including assistance with self-check stations, account questions, and general library information.
• Explains, clarifies, and processes fees related to lost or damaged library cards, overdue materials, damaged items, or kits with missing components, and accurately collects, records, and applies payments and issues receipts.
• Processes returned library materials by collecting items from book drops, inspecting for damage and completeness, removing due date materials, sorting items for shelving or repair, and identifying materials requiring further review.
• Categorizes and organizes damaged or incomplete returned items, determining appropriate routing for librarian review, potential repair, or removal from circulation, and documenting findings as required.
• Checks out and renews library materials using the integrated library system, including applying security measures, updating patron records, and ensuring accuracy of account information.
• Issues new and replacement library cards by verifying patron information, entering data into the system, communicating library policies, and answering patron questions regarding account use and privileges.
• Shelves, organizes, and maintains library materials by transporting items to correct locations, ensuring proper alphabetical and numerical order, and straightening and maintaining collection areas.
• Opens and closes library facilities by logging systems on and off, securing doors, reconciling cash drawers, preparing reports, and completing opening/closing checklists and procedures.
• Contributes to the training and onboarding of newly hired Library Clerks by demonstrating procedures, providing guidance on routine tasks, answering operational questions, and modeling professional, courteous, and knowledgeable customer service.
• Supports library programs by assisting with preparation of materials, organizing supplies, setting up displays, and providing assistance with program-related tasks and volunteer coordination as assigned.
• Processes new library materials by labeling, covering, barcoding, stamping, verifying shipments against invoices and packing slips, and preparing items for circulation.

Job Requirements:

Education and Experience:

• High school diploma or equivalent with two (2) years of relevant experience.

Conditions of Employment:

• Reliable transportation to and from work
• Clear criminal background check and pre-employment drug screen

Hours/

Work Schedule:

• This is a part-time non-exempt position with TMRS.
• Schedule may be modified if department needs arise
• May be required to work overtime needed

Physical Demands and Work Environment:

• Works in a public library setting with frequent interaction with patrons, staff, and volunteers in a customer service environment.
• Regularly uses computers, library software systems, phones, and standard office equipment for extended periods.
• Frequently stands, walks, bends, reaches, and stoops while performing daily duties.
• Lifts, carries, pushes, and pulls library materials, boxes, and book carts, typically weighing up to 2530 pounds.
• Shelves and retrieves materials at various heights, including low shelves and overhead locations.
• Performs repetitive hand, wrist, and finger movements related to processing, labeling, sorting, and handling materials.
• Works in a well-lit, climate-controlled indoor environment with moderate background noise.
• Maintains focus and professionalism while managing multiple tasks, interruptions, and patron requests throughout the workday.
• May be required to adjust work schedule to assist with opening/closing…