Assistant Community Manager - Inkwell at Watters Creek

Assistant Community Manager - Inkwell at Watters Creek
• Allen, Texas, United States Responsibilities

• Assume supervisory responsibilities in the absence of the Community Manager.
• Attend manager meetings whenever the Community Manager is unable to attend.
• Execute special projects assigned by the Community Manager.
• Lease apartments to qualified prospects using product knowledge, closing techniques, professionalism, and poise while building rapport with the customer.
• Respond promptly, with a positive, helpful, and courteous attitude, to all walk-in and telephone prospects; enter all walk-in and phone traffic into the database daily; respond to internet leads.
• Call the answering service as necessary for messages and follow up on all messages.
• Visually inspect the entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness; pick up trash, run the trash compactor when necessary, carry cleaning supplies, vacuum up or down stairs to apartment homes, and clean apartments to bring them up to prospect-ready standards.
• Escort prospects to an apartment home and to all amenity areas, using stairs as necessary; also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and the key closet.
• Follow up with all prospects by phone and in writing pursuant to PAA’s procedures.
• Accurately type all necessary paperwork and enter lease agreements and any other forms into the database before submitting lease files for verification.
• Verify applications and process files quickly through phone calls, correspondence, and computer software; submit to manager for approval prior to move-in.
• Complete the verification process in a timely manner; notify applicant verbally and in writing within 24 hours if the application is denied.
• Process all paperwork and set up file for move-in.
• Schedule move-ins to minimize rent loss.
• Maintain a minimum of 20% conversion ratio of total traffic.
• Follow up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
• Shop the competition.
• Review monthly financial reports and supporting data with the Community Manager.
• Make suggestions that will maximize revenue and cash flow.
• Collect and bank stamp all rent checks daily and enter into the database.
• Maintain a deposit log.
• Make deposits daily at the specified bank office; operate the night drop box when necessary.
• Notify manager of any delinquent rent and prepare and deliver late rent letters to those residents.
• Prepare and deliver demand letters no later than the ninth of each month and inform manager; prepare late rent reminders per the lease’s market qualifications.
• File all dispossessory actions for delinquent rent through the County Clerk on the tenth of the month or through the designated eviction service.
• Notify residents in writing and by phone of a returned check; if payment is not received within 24 hours, post a demand on the resident’s door and file a dispossessory action with the County Clerk or eviction service; keep managers informed of the status of dispossessory actions.
• Monitor the cash receipts book.
• Collect money from the laundry room following coin collection procedures; ensure two associates collect and count cash; deposit money on the same day it is collected.
• Open mail and date stamp invoices daily.
• Match invoices with delivery tickets, put them in the payables file, and enter all invoices into the database.
• Submit the Invoice List and invoices to the manager for approval.
• Bill residents for any miscellaneous charges such as utility charges; follow up on collections.
• Verify vendor statements and billing discrepancies.
• Visually inspect apartments for move-ins, move-outs, special resident requests, and turnkey inspections; follow through with any concerns.
• File all maintenance requests in apartment files.
• Consistently follow the key control system, including, but not limited to, nightly backup of the system.
• Schedule and inspect apartments for turnkey service.
• Receive and acknowledge resident notices and prepare files; collect any early termination fees.
• Write up all maintenance requests upon receipt.
• Participate in the grounds walk once per…