Manager of Operations Support

Description

As a part of our Procurement Operations Team, the Manager of Operations Support (Telecommunications) owns the execution of national purchasing workflows, network infrastructure fulfillment, and digital procurement platforms. You will bridge the gap between technical network engineering teams and commercial suppliers. Your primary objective is to manage the end‑to‑end requisition‑to‑pay (R2P) lifecycle for critical telecom categories, drive the integration of autonomous procurement technologies, and optimize total cost of ownership (TCO) across complex network assets.

A successful candidate can play an instrumental role in strengthening the company’s growth profile and adaptability by taking on special projects at the moment’s notice and quickly focusing on identifying issues and solutions. This is an opportunity to work on a variety of projects and initiatives that involve interaction with leaders and subject matter experts across multiple business units and functional areas.

The position requires efficiently managing multiple projects at once while keeping others focused and bringing all projects to the finish line in a timely manner. The Manager should independently communicate with executives in both formal and informal scenarios, serving as a key liaison between the business and the field.

Full‑time

• Provide support in operations management over multiple projects.
• Evaluate business processes, control structures, and the effectiveness of the controls.
• Understand the needs of various business teams and cross‑team dependencies, turning needs into executable reporting that meets business objectives.
• Assist various business teams in execution by mentoring, training, and coaching teams on programs and new business process improvements.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Consult with IT to positively influence the design and implementation of system functionality to support the process and data improvement initiatives.

• Minimum of 5 years of related experience.
• Ability to think critically & analytically, making sound decisions to effectively drive important project issues.
• Ability to get up to speed quickly on new concepts.
• Ability to work independently and in team environments with leaders and subject matter experts across various business units and functional areas.
• Strong verbal and written communication skills, including the ability to distill and communicate complicated business issues and drive solution creation.
• Intrinsic motivation, requiring minimal support/supervision.
• Dedication to improving business processes and outcomes with a bias for action.
• Competent multitasker, juggling numerous tasks without letting any drop while executing at the high bar.
• Desire to help the company grow, thrive, and succeed.
• Strong knowledge of the fiber infrastructure and/or telecommunications industry is a plus; at a minimum, the ability to learn a new industry quickly is necessary.

• Proficiency in Net Suite (preferred but not required).
• Bachelor’s degree (preferred).
• MBA or other graduate work (desirable).